Ayobami Ola

Customer Support Specialist/Operations Specialist/Community Engagement Specialist/Operations Analyst @Bolt

NigeriaService Quality ManagerLive ChatCase ManagerOutbound Sales SpecialistSales RepresentativeSupport SpecialistCustomer Support RepresentativeCall CenterTutorGraduate StudentEngagement ManagerQuantitative AnalystFinancial AnalystFinanceDocument ProcessorDatabase CoordinatorData Entry AssociateProofreaderCopywritingProject CoordinatorOffice AdministratorOffice AssistantExecutive AssistantAdministrative AssistantComplaint Resolution SpecialistCustomer Retention SpecialistChief Customer Officer (CCO)Help Desk SupportSoft Skills TrainerAdvisorTyping SpecialistData Entry SpecialistData EntryResearch AssistantPersonal AssistantAssistantCustomer Care SpecialistChat SupportClient Relations SpecialistCustomer ServiceCustomer Success ManagerPostGraduate🎓 StudentResearcherPartnerAssociate PartnerAssociateCustomer ResearcherBusiness AnalystEducationConsultingSales & BizDev

I have consistently demonstrated exceptional expertise as a Customer Support Specialist, where I have spearheaded the management our driver engagement center agents in bid to improve response times by 30%. Using innovative approach to community engagement led to over 25% increase in driver's retention and over all active drivers YoY. I also played a pivotal role in boostering vehicle inspection adoption rate by 50% YoY, streamlining operations through automation for reports and various forms of operations. My dedication to excellence earned hitting all my targets for 2025 and establishment of operations in Osogbo in 2021.

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