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Work Background
Jutze Interconnect Sdn. BhdQuality Manager
Mar. 2025 - Sep. 2025 Lead the Quality Assurance (QA) and Quality Control (QC) teams to ensure all wire harness products meet quality standards.
Develop, implement, and maintain Quality in accordance with customer-specific requirements.
Monitor and analyze quality performance metrics, root causes of defects, and develop corrective/preventive actions.
Manage internal and external audits, including audits from customers and certification bodies.
Drive continuous improvement initiatives such as 8D, 5Why, FMEA & Control Plans.
Serve as the key point of contact for customer quality-related issues, complaints, and audits.
Conduct quality training for employees to promote a culture of quality and compliance.
Ensure proper calibration of inspection equipment and tools.
Work closely with engineering, production, and supply chain teams to ensure quality is built into processes from start to finish.
Lead MRB (Material Review Board) activities for non-conforming materials and components.
Prepare quality reports and present findings to senior management.
Leader Range Technology Sdn. Bhd.Quality Manager
Aug. 2024 - Mar. 2025 Quality Assurance Leadership: Led and managed the overall Quality Assurance (QA) Department, ensuring the execution of quality strategies and alignment with company objectives across all plant operations.
QA Strategy & Execution: Developed, defined, and implemented QA strategies, methodologies, and approaches for development projects, ensuring continuous quality improvement and adherence to industry standards.
Escalation Management: Served as the primary escalation point for all quality-related issues, offering solutions and guidance to ensure timely resolution with both internal and external stakeholders.
Supplier & Customer Liaison: Collaborated directly with suppliers, subcontractors, and customers to address and resolve any quality concerns, ensuring compliance with quality standards and specifications.
Process Improvement & Monitoring: Oversaw and monitored all QA activities, identifying areas for improvement and implementing corrective actions to enhance operational efficiency and quality standards.
Team Development & Training: Led and supported the ongoing development of the QA team through targeted training programs, regular performance evaluations, and mentoring to ensure consistent quality and skill growth
KW Precision Engineering Sdn. Bhd.Quality Manager
Mar. 2022 - Jul. 2024 Quality Assurance Leadership: Led and managed the overall Quality Assurance (QA) Department, ensuring the execution of quality strategies and alignment with company objectives across all plant operations.
QA Strategy & Execution: Developed, defined, and implemented QA strategies, methodologies, and approaches for development projects, ensuring continuous quality improvement and adherence to industry standards.
Escalation Management: Served as the primary escalation point for all quality-related issues, offering solutions and guidance to ensure timely resolution with both internal and external stakeholders.
Supplier & Customer Liaison: Collaborated directly with suppliers, subcontractors, and customers to address and resolve any quality concerns, ensuring compliance with quality standards and specifications.
Process Improvement & Monitoring: Oversaw and monitored all QA activities, identifying areas for improvement and implementing corrective actions to enhance operational efficiency and quality standards.
Team Development & Training: Led and supported the ongoing development of the QA team through targeted training programs, regular performance evaluations, and mentoring to ensure consistent quality and skill growth
TEM Electronics Sdn. Bhd.Assistant QA Manager
Sep. 2020 - Feb. 2022 Quality Management Oversight: Managed the overall Quality Department, ensuring quality matters were addressed across the plant and collaborating with departments for improvement initiatives.
Supplier & Subcontractor Quality Performance: Oversaw supplier and subcontractor quality performance, drove continuous improvement by reviewing metrics, conducting site visits, and liaising with partners to ensure compliance.
Quality Control Process Optimization: Led optimization of IQC, IPQC, and OQA processes, ensuring continuous performance enhancement in alignment with company standards and customer requirements.
Customer Complaints Management: Served as primary contact for customer complaints, collaborating with internal teams and customers to resolve quality issues and attend meetings for timely resolution.
Quality Reporting & Improvement Initiatives: Prepared monthly quality reports for HQ, tracked progress on quality improvement plans, and participated in planning, reviewing, and executing plant-wide improvements.
Bosch Sdn. Bhd.Senior Engineer II
Apr. 2015 - May. 2015 Customer Complaint Management: Managed customer complaints related to 0KM and Field Claims, ensuring timely root cause analysis, implementing corrective actions, and generating 8D reports for customer returns.
Quality Issue Analysis: Analyzed quality issues, conducted root cause investigations, and implemented corrective actions to minimize customer feedback and complaints for continuous improvement.
Cross-Functional Coordination: Served as Plant Quality Champion (PQC) for Volvo, Suzuki, Renault Alpine, Fiat, and Professional System, coordinating with internal teams and customer quality organizations to resolve issues.
Quality Reporting & Communication: Prepared and presented detailed monthly quality reports to HQ, documenting customer complaints, corrective actions, improvements, and attending overseas complaint meetings.
Supplier Quality Assurance: Collaborated with Supplier Quality Assurance (PQA) to resolve customer complaints, ensuring suppliers met quality standards and supported quality improvement initiatives.
Malaysian Automotive Lighting Sdn. Bhd.Executive Engineer
Feb. 2013 - Mar. 2015 Customer Complaint Management: Handled customer complaints for 0KM and field claims, conducting timely root cause analysis, 8D reporting, and implementing corrective actions to reduce feedback.
Quality Control Coordination: Coordinated Quick Respond Quality Complaints (QRQC), ensuring communication and resolution of quality issues between customer and internal teams, and preparing inspection standards for new products.
Problem-Solving & Countermeasures: Led investigations into customer complaints, analyzed issues, prepared countermeasures, conducted stimulation tests on defective parts, and maintained quality controls.
Team Training & Reporting: Oversaw and guided engineers on tasks, responsibilities, and improvement initiatives, prepared monthly reports, participated in Kaizen activities, and managed quality updates.
Malaysian Automotive Lighting Sdn. Bhd.Senior Engineer
Jan. 2011 - Feb. 2013 Customer Complaint Management: Led investigation, analysis, and resolution of customer complaints, ensuring timely root cause analysis, 8D reports, and communication with quality departments on internal and external issues.
Quality Control & Continuous Improvement: Oversaw corrective actions, quality control processes, and continuous improvement initiatives with maintenance, manufacturing, and process teams to enhance product quality.
Inspection & Testing Coordination: Managed preparation of inspection standards and agreements for new products, coordinated tests, and ensured analysis and countermeasures for quality issues.
Reporting & Documentation: Prepared and presented monthly quality performance and customer complaint reports, ensuring proper documentation and updates for internal and external stakeholders.
Malaysian Automotive Lighting Sdn. Bhd.- Automotive Lighting JapanResident Engineer
Jan. 2009 - Dec. 2010Japan, Hamamatsu Customer Requirement Analysis: Collaborated with clients to understand their needs and translate them into actionable designs, ensuring alignment with internal standards and project requirements.
Project Coordination: Oversaw the development of automotive lighting systems, provided technical guidance, and coordinated with cross-functional teams to ensure timely, high-quality delivery.
Malaysian Automotive Lighting Sdn. Bhd.Engineer
Apr. 2008 - Jan. 2011 Quality Assurance & Customer Complaint Management: Managed customer complaints, conducted root cause analysis, prepared 8D reports, monitored corrective actions, and coordinated with customers and suppliers.
Product Inspection & Customer Coordination: Prepared inspection standards, conducted simulation and lab tests, liaised with customers on quality issues, and represented superiors in complaint meetings.
Sun Printer Sdn. Bhd.QA Executive
Jun. 2006 - Apr. 2008 Quality Management & ISO Oversight: Led the Quality Department, ensured ISO 9001 compliance, managed plant-wide quality control, and prepared detailed reports such as 8D, FMEA, and First Article Inspections (FAI).
Customer & Supplier Quality Liaison: Handled customer and supplier quality issues, managed complaints, and coordinated the preparation of limit samples and buy-off jigs to meet quality standards.
Cincaria Sdn. Bhd.Assistant QA Engineer
Feb. 2005 - Jun. 2026 Quality Assurance Oversight: Conducted comprehensive inspections (Incoming, In-Process, Outgoing) and managed Customer Quality Complaints to ensure product conformity and quality standards.
Operator Management & Training: Oversaw and organized shift QA operators’ activities to execute inspection plans, train new operators, enforce ethics, and ensure compliance with corrective actions and NCP handling.
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