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Work Background
RWS GroupProject Manager
Mar. 2015 - Apr. 2024Hartford, Connecticut, United StatesLead administrative operations and workflow management for multiple million-dollar accounts, manage communication with clients and maintain excellent customer satisfaction ratings. Manage sensitive information, ensuring confidentiality and compliance with international, federal, and state regulations. Proactively drive process improvements, develop administrative policies, document record management practices, and ensure alignment with organizational goals. Train team members on the processes and policies described above, supervise and oversee team members’ project execution and delivery, approve team members’ time sheets and work schedules among other HR and leadership responsibilities as required. Cultivate a culture of inclusion, supervising and mentoring staff, and promoting professional development.
RWS GroupClient Services Coordinator
Mar. 2013 - Mar. 2015Hartford, Connecticut, United StatesCoordinated administrative services for translation projects, enhancing workflow efficiency. Managed client relationships, developed pricing strategies, and handled sensitive information securely. Implemented customer service improvements, supported quality assurance initiatives, and ensured ISO policy compliance.
BirdDog Solutions IncClient Services Administrator
Feb. 2005 - Mar. 2013Hartford, Connecticut, United StatesAdministered client onboarding, managed contracts, and led billing and invoicing cycles. Trained new staff, supported data management tasks, and maintained high standards of client service and confidentiality. Participated in the development and revision of company policies and procedures, ensuring alignment with legal standards and organizational objectives.
The Wright Insurance AgencyReceptionist
Jun. 2003 - Dec. 2004Hartford, Connecticut, United StatesManaged front office operations, ensuring efficient client service, and maintaining confidential records. Handled incoming calls and client inquiries, providing timely and accurate information. Processed financial transactions, including cash and credit card payments, contributing to accurate accounting and financial reporting. Maintained organized filing systems, enhancing data retrieval and office workflow efficiency.
Essential Telecommunications CorpReceptionist & Customer Service Representative
Oct. 2000 - Dec. 2002Glastonbury, Connecticut, United StatesServed as the first point of contact for clients, delivering exceptional service and support. Coordinated and scheduled installation and service orders, ensuring compliance with company policies and client expectations. Performed data entry and database management tasks, maintaining high standards of data accuracy and security. Tested and troubleshooted telecommunications equipment, ensuring operational efficiency and client satisfaction.
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