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HCL TechnologiesHuman Resources Analyst
Aug. 2023Kraków Old Town, Małopolskie, PolandAssisting my Organization and contributing to providing data-driven insights and solutions to users in the Emea region with french based communication. By providing documentation, making reports, I'm able to implement processes, being accurate to data provided by users and engage with them for a proper service delivery.
HCLTechHCL IT Technician
Apr. 2022Cracow, Małopolskie, PolandOversee user account management and access controls in Active Directory and Microsoft 365. Contributed to the continuous improvement of support processes and procedures. Provide timely and effective customer support via phone and email, ensuring high customer satisfaction. Document and refine troubleshooting procedures to improve efficiency and knowledge sharing within the team. Maintained strong relationships with team members, clients, and key stakeholders. Worked with APIs and XML files for data integration and transformation, ensuring seamless system communication and efficient solution implementation.
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