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Work Background
GDC - Delivery Manager
Valiantys - Atlassian Platinum Solution PartnerGDC - Delivery Manager
Feb. 2024Région de Dakar, SénégalManagement of a cross-fields Global Delivery Center accross 7 countries : (Benin, Burundi, Cameroun, India, Madagascar, Nigeria and Sénégal) - Deliver Digital transformation and innovation projects (Professional and Managed Services teams) - Business Unit Management (Coordination of Operations, P&L, Hiring, Enablement and business processes) - Lead efficiency optimization (Automations, ChatGPT, PowerAutomate, n8n) - Business development (Digital Transformation, ITSM, Cloud consolidation, Customer Support)
Managed Services - 24/7 Team Lead
Valiantys - Atlassian Platinum Solution PartnerManaged Services - 24/7 Team Lead
Feb. 2023 - Jan. 2024Dakar Region, Senegal- Management of our freshly created 24/7 Team - Team training on Atlassian tools - 2000+ requests handled by the team monthly - Processes creation and quality improvement - Shifts management - Career development Scope of action - Platinum customers' 24/7 support (Chanel, Corelogic, L'Oreal and Orange) - Alerts management - Incidents management - Internal requests handling - Continuous improvement of customers' governance processes Technical scope : Jira software, Jira Service management, Confluence, Assets CMDB, Linux, AWS, EazyBI, Bitbucket, Terraform, Cycloid
Valiantys IT - IT Specialist
Valiantys - Atlassian Platinum Solution PartnerValiantys IT - IT Specialist
Oct. 2020 - Jan. 2023ToulouseTime shared between run activities, projects management for Valiantys IT department and Workplace management. - In charge of the network architecture - Deployments for all business units and maintenance - System and applications administration - Technical watch and innovation - L1, L2 & L3 IT Support - Projects management - Processes conception and improvements - Hiring and training - Onboardings and Offboardings - Licences, Stocks and contracts management Technical scope : Systems and applications : Jira, Confluence, Google Workspace, Microsoft O365, Exchange, Azure, Okta, AWS Cloud, Insight, Salesforce, Trello, Mural. Networking : Cisco Meraki over 9 sites, SD-WAN, LAN, WiFi VoIP : Local Trunk SIP, Provider's Centrex solutions, Aircall. Endpoints : Windows 10/11, MacOS, Iphones & Amazon Workspaces Security : Cisco Secure Engine, WithSecure (ex F-Secure), Dashlane, Cisco DUO Workplace - Building's access control - Alarm System - Relocations (Global) - Annual security checks (Air conditioning, Heating and electricity)
Aeroline - R&D DevOps engineer
Sopra SteriaAeroline - R&D DevOps engineer
Feb. 2020 - Aug. 2020Toulouse, Occitanie, FranceIndustrialization of an innovative Test automation system for DGAC (Direction générale de l'aviation civile). Funded by Government innovation-based capitalization. Technical Scope : Elastic stack (Elasticsearch, Logstash, Beat, Kibana), Jenkins, Java, Cucumber, CI/CD, Bash, Python, Docker, ImageAI, Tensorflow, Gitlab, Jira, Confluence, Air Traffic management.
Production Team - IT Analyst
OFI Asset ManagementProduction Team - IT Analyst
Jul. 2018 - Aug. 2018Région de Paris, FranceMy mission required collecting Netflow data in order to assess and offer reliable predictions of the costs of migrating some services of OFI Asset Management to the Cloud. Technical scope : Networking, BGP routers, openflow, Splunk, Jira, Confluence, Reporting, Agile methodology.
Research Assistant
Sun Yat-sen UniversityResearch Assistant
Mar. 2015 - May. 2015Kaohsiung City, TaiwanResearch internship Openflow protocol to assess its potential impact on how the next generation networks will be conceived. This was done entirely on the python-based network simulator Mininet Technical scope : Openflow, Mininet, SD/WAN, Python, Paper redaction & Academic research.
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