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Work Background
WiseKYC Operations Senior Analyst
Feb. 2025Federal Territory of Kuala Lumpur, Malaysia● Conducted Enhanced Due Diligence (EDD) reviews based on customer’s risk profile. Frequently apply risk based approach decisions while conducting customer reviews ensuring risk management standards are met. ● Reviewed customer transaction history and provide insights into customer behavior patterns that may indicate risks. Conducted periodic reviews and analyze changes in customers history and account usage. ● Reviewed and assessed high risk customer reports to provide analysis and approval as per the set policies and procedures. ● Exercised discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. ● Ensured that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers. ● Conducted in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilizing internet sources and/or third-party vendors to obtain information on prospects and new/existing customers. ● Communicated with other internal teams when required to handle escalated or complicated cases ● Maintained a high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and services. ● Took part in and leading projects related to the team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. ● Acquired a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies. ● Mentored, and supported KYC Operations Analysts, by providing training and coaching to enhance team capabilities.
WiseDue Diligence Analyst
Jan. 2024 - Feb. 2025Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
WiseCustomer Support Associate
Oct. 2023 - Jan. 2024Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
DaythreeCustomer Service Team Lead
Sep. 2023 - Oct. 2023Subang Jaya, Selangor, Malaysia
DaythreeCustomer Service Executive
Feb. 2023 - Aug. 2023Subang Jaya, Selangor, Malaysia
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