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Work Background
DeepCI is now PartnerMatrix IntelligenceAccount Manager
Jul. 2024Yerevan, Armenia• Requirements Gathering & Analysis: Spearheaded business analysis by gathering client requirements and translating them into actionable project roadmaps, ensuring alignment with business objectives. • Process Optimization: Enhanced service aspects through data analysis, identifying usage trends, and suggesting process improvements that contributed to client retention and satisfaction. • Cross-functional Collaboration: Collaborated with internal teams for seamless product integrations and presented product upgrades, ensuring clear understanding and effective implementation. • Mentorship & Training: Conducted client training sessions, enhancing their ability to utilize product features fully.
EveryMatrixAccount Manager
Nov. 2023Yerevan, Armenia• Requirements Gathering & Analysis: Spearheaded business analysis by gathering client requirements and translating them into actionable project roadmaps, ensuring alignment with business objectives. • Process Optimization: Enhanced service aspects through data analysis, identifying usage trends, and suggesting process improvements that contributed to client retention and satisfaction. • Cross-functional Collaboration: Collaborated with internal teams for seamless product integrations and presented product upgrades, ensuring clear understanding and effective implementation. • Mentorship & Training: Conducted client training sessions, enhancing their ability to utilize product features fully.
DEEPCI.comBusiness Analyst and Continuity Manager
Nov. 2023 - Jun. 2024Yerevan, ArmeniaAs a dedicated Business Analyst and Continuity Manager, my role involves providing comprehensive support to clients, optimizing their ROI across gaming products. I excel in collecting, verifying, and prioritizing clients' non-technical and technical requirements, ensuring seamless integration of new product features. I take pride in presenting product upgrades, fostering a clear understanding of the development roadmap. My commitment extends to efficiently managing operational issues, continually enhancing service aspects, and building enduring customer relationships. Serving as an internal advocate for clients, I contribute ideas for platform and product development, offering valuable feedback. Through conducting training sessions and analyzing data to identify usage trends, I consistently contribute to the ongoing success and growth of the service.
Stretch NetworkBusiness Operations Lead
Jun. 2022 - Oct. 2023Yerevan, ArmeniaStretch Network is an online Poker platform that delivers resilience and satisfaction so you and your players can be content and at ease as the Network’s knowledge and respect for the game makes it possible to be the one out of many.
SoftConstructBusiness Process Manager at Poker and Skill Games Department
Mar. 2022 - Oct. 2023Yerevan, Armenia
SoftConstructPoker Product Manager
Dec. 2020 - Mar. 2022BetConstruct is an integral part of SoftConstruct, a company founded with a passion for stimulating and developing the industry of innovative technologies. Currently, it has over 3000 employees and 16 branch offices operating all over the world. SoftConstruct is one of the leading forces in the IT industry. It is an umbrella for over 11 trademarks such as BetConstruct, FeedConstruct, Fasttoken, Ucraft, FastShift, and so on.
SoftConstructPoker Operations Specialist
Sep. 2020 - Dec. 2020Yerevan, ArmeniaBetConstruct is an integral part of SoftConstruct, a company founded with a passion for stimulating and developing the industry of innovative technologies. Currently, it has over 3000 employees and 16 branch offices operating all over the world. SoftConstruct is one of the leading forces in the IT industry. It is an umbrella for over 11 trademarks such as BetConstruct, FeedConstruct, Fasttoken, Ucraft, FastShift, and so on. My responsibilities as a Poker Operations Specialist in BetConstruct include, but are not limited to the following: - Managing poker-related operations by closely working with CRM, RM, Development, and other departments; - Small-scale and large-scale cooperation and promotional planning both with B2C and B2B marketing departments; - Daily review and analysis of product performance; - Managing daily minor operations to ensure smooth workflow within poker-related departments.
SoftConstructProduct Administrator
Aug. 2019 - Sep. 2020Yerevan, ArmeniaVBET is an award-winning sports betting and gaming operator that partners with BetConstruct to serve players from over 12 countries. Joining the company since August 2020 I have been working in the Poker and Skill Games department as a Poker Product Administrator. My responsibilities include, but are not limited to the following: - Managing poker related operations by closely working with Marketing, CRM, RM, Development and other departments; - Daily review and analysis of product performance; - Managing daily minor operations to ensure smooth workflow within poker-related departments.
PwC ArmeniaProject Management Unit Coordinator
Mar. 2019 - Aug. 2019Yerevan, ArmeniaPwC Armenia is a member of the PwC network of firms in 158 countries with close to 250,000 people who are committed to delivering quality in assurance, tax and advisory services. Throughout 6 months of working in the Advisory team of PwC Armenia I was working on tender application processes and implementation of already acquired projects. My functions included, but were not limited to the follwoing: - Monitoring the tender submission process for formatting, completeness, consistency, and compliance; - Assist in the management of data related to the tendering process; - Assist in daily organisational procedures; - Organise and participate in meetings with contractors and 3rd parties.
ETC - English and Exam Training CenterAdministrator
Nov. 2017 - Jan. 2018Yerevan, Armenia
Fuller Center for Housing ArmeniaBoard Member
Jan. 2017 - Jul. 2020Yerevan, ArmeniaThe Fuller Center for Housing Armenia is a non-governmental charitable organization that supports community development in the Republic of Armenia by assisting in building and renovating simple, decent, and affordable homes as well as advocating the right to a decent shelter as a matter of conscience and action.
European Business Association ArmeniaProject Assistant
Nov. 2016 - Oct. 2017Yerevan, Armenia
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