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Network Power<100 people
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💰100%
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💸100%
Marketing
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IT
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United States
Work Background
USTIT Security Senior Project Manager | UST Contractor at EXPERIAN
Jan. 2025Costa RicaAs a Senior Information Security project manager, I help to oversaw the management of multiple global projects in Cyber Security and Technology. I defined project scopes, created project plans, identified key stakeholders, and ensured compliance with relevant standards to meet project deadlines.
Cornerstone Building BrandsIT Project Manager
Feb. 2023 - Sep. 2024As part of a Specialized Project Manager Office (PMO) a Technical Project Manager is responsible to lead IT projects to ensure they start, run and end according the business expectation in terms of the main KPIs (Time, quality and cost) Part of the roll tasks also include to help specific teams to lead internal initiatives and help with the process improvement to ensure the projects are tracked correctly and the business receive clear information about the current team work status. Examples of this team collaborations are: * PMO IT CR Team: Develop a project plan for internal improvements proposals, create automated tools to track metrics that can be used for any team under our control, provide consolidates team initiatives progress to present to the global PMO. * Automation Center of Excellence Team: Create automated trackers in Smartsheet to generate visuals (Diagrams) to provide better Business monthly review reports, help with the migration from one cascade management methodology to the SCRUM Azure DevOps leading the process using the Scrum Master skill, learn and apply the ADO knowledge to continue with the projects tracking a metrics collection and support the team to track and accompish the goals defined for the year.
Akamai TechnologiesSecurity Consultant II
Jan. 2020 - Feb. 2023Costa RicaTechnical Project Manager that is part of an experienced group of security experts and Internet technologists working with top customers in the Enterprise, Finance, High-Tech, Media and Public Sector in North America. Like part of the Professional Services team, is needed to work directly with the clients like the first point of contact to deliver, support and provide advisory about the Security solutions. Also, must be responsible to manage the customer security-related projects and assist in developing a long-term web application security strategy. Part of the roll tasks also includes customer training, collaborate with internal activities like mentorship for new team members, process improvement and documentation gap filling and continues learning to improve the level of expertise and be able provide always top-level service.
Akamai TechnologiesTechnical Program Manager II
Oct. 2017 - Dec. 2019Costa Rica, EscazúResponsible for designing and driving programs between the various Global Service and Support teams in the different geographical theatres (North America, EMEA, and APAC) and the Management of cross-vertical programs and metrics for the industry verticals. Part of the job responsibilities were: Help to the team on projects addressing business strategy and on-going operations. Develop processes, protocols and documents for effective standardization for different teams, functional units and verticals. Identify areas of risk and opportunity, manage conflicts, and collaboratively create mutually acceptable solutions. And communicate program status, decisions, actions, as well as risk areas and mitigation plans. Managed Programs: * Akamai University for Customers: Manage all the needed tasks to ensure the customers will receive the requested trainings offered by the program portfolio. Plan the year schedule, coordinate custom trainings and special big events, find trainers for each class, coordinate operative tasks: Create virtual rooms, manage providers payments, send weekly and monthly reports, keep schedule updated in files and ACC, coordinate marketing strategies and content updates. Find risks and gaps in the current process and mitigate, plan and improved the needed aspects. * Mergers & Acquisitions: Help to the team to manage the integration of the Business support, services, technical support process for the acquired companies (Emphasis in the technical part). Define core teams, create integration plans, define the main milestones and timelines, manage the people, process and systems integrations, coordinate the system configurations and migrations, define the communication overall program plan, create needed documents and reports, lead and track the core team meetings, define a cutover plan and manage the program closure.
Hewlett Packard EnterpriseTechnical Lead Project Manager
Jun. 2015 - Oct. 2017Costa Rica, HerediaLead a team with high resource rotation, conveniently handing all stressful and demanding working assignment. Scrum Master: Manage the planning, meetings and tasks regarding to the Scrum methodology. Release manager: Generate the approved code release and move it to operations. Analyze, design and estimate new functionalities requested by the customer. Resolved escalations in the process. Manage the communication between customers and developers. Negotiate the Statement of Work Contract per Business year. Develop the complex and Urgent issues. Provide training to the team members. Maintain de data base information: Apply changes and archive old data.
HPSoftware Developer
Jun. 2011 - Jun. 2015Costa Rica, Heredia, AFZDevelopment and support for tools created in different architectures using Microsoft Visual Studio (Architecture Service Oriented, Development Language C#. Web application Object Oriented, Language VB.net). Resolve tickets based in the ITIL Incident Management Process. Face the customer to give support. Generate documentation for the Customer and the Team.
IndicoSoftware Developer
Jun. 2008 - May. 2011Costa Rica, San José, RohmoserDevelopment and support of applications for financial and administrative departments using communication interfaces with one ERP Tool (Emphasis in Payroll). Provide training and programming courses for a technical and not technical audience.
Universidad Latina de Costa RicaProgramming Technician
Oct. 2005 - Dec. 2005Costa Rica, San José, San PedroComputing Department, Internet area, supervised practice. Web Application development using PHP and Postgres on Yellow Dog Linux platform. Maintenance of Servers, Ubuntu Server platform.
Universidad Latina de Costa RicaProgramming Technician
Oct. 2005 - Dec. 2005Costa Rica, San José, San PedroComputing Department, Internet area, supervised practice. Web Application development using PHP and Postgres on Yellow Dog Linux platform. Maintenance of Servers, Ubuntu Server platform.
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