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Work Background
Self-Employed / FreelanceCustomer Service & Sales (Remote)
Jan. 2023United KingdomProvided customer service and sales support via chat and online platforms, assisting customers with questions, service options, and decision-making. Managed requests, updated records, followed up on cases, and resolved issues to ensure a smooth experience. Worked independently in a remote environment, prioritizing conversations and communicating professionally.
Rödl & Partner Independent AuditorsJunior Audit Manager – Accounting Audit
Feb. 2020 - Jun. 2022BrazilWorked in accounting audit, reviewing financial data and documentation to ensure accuracy and compliance. Coordinated tasks, organized reports, met deadlines, and communicated findings clearly with team members. Developed strong attention to detail, organization, and problem-solving skills transferable to customer-facing roles.
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