PT Asuransi Jiwa Sequis LifeChief Digital Business Officer - Head of Digital Channel
Oct. 2018 - Dec. 2025Jakarta, IndonesiaLeading digital business arm of an award-winning insurance company with the following responsibilities. • Set and implement digital sales strategy on B2C, B2B, B2B2C and hold accountable for the PnL of generated revenue, platform performance and after-sales service
• Develop the growth roadmap for digital sales for insurance products in consultation with several business units to integrate new products, promo schemes, and data flows; and enhance functionalities / improve online customer journeys, and automation features
• Spearhead UI/UX, Analytics, Tech, Business, Digital Marketing (paid ads, organic, social media), Digital Ops, and Telemarketing to develop wireframes, development documentation and process flows, develop A/B test plans, monitor tech development and create digital marketing campaign and strategy to optimise conversions and win the market
• Responsible for onboarding new products, supporting marketing campaigns, and increasing conversions by providing the best user journeys
• Collaborate and drive business stakeholders to meet digital sales target and digital insurance self-service adoption, influence offers and campaign strategy to maximize quality traffic and online conversion rate
• Work in cross-functional stakeholders with Marcom, Product, Information and Technology, Finance and Accounting, Health Ecosystem Partnership, Innovation Lab, and Customer Service
• Liaise with business and product stakeholders (scope/timeline/quality) to communicate targets and ensure testing activities meet the delivery timeline
• Monitor and optimize the performance of sales, on-site conversion (CVR), identify issues in drop-off • Support business partners and team to resolve production, technical integration, and digital operations issues timely; be hands-on and proactive in finding solutions or patterns, coaching, and assisting team members to facilitate operational activities
• Demonstrate day-to-day cross-functional leadership for managing business stakeholders