Paola Escudero

Director of Operations

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I am a supply chain and logistics expert with over 15 years of experience leading and optimizing regional operations across Latin America[cite: 1]. Currently, I serve as the Managing Director for Cargo Services Group in Panama, where I direct freight forwarding and special projects[cite: 1]. Throughout my career, I have specialized in aligning logistics, inventory management, and customer experience with corporate strategy to drive cost-effective and reliable results. **My key professional achievements include:** * **Operational Optimization:** I improved shipping delivery performance by 25% and reduced local delivery timelines by 3 hours through process enhancements. * **Infrastructure & Leadership:** I successfully launched an 8,000 sqm Regional Distribution Center in Panama, hiring and leading a team of 50 to stabilize operations within just three months. * **Digital Transformation:** I led the implementation of SAP and Power BI reporting systems, completing the rollout two months ahead of schedule. * **Compliance & Accuracy:** I designed regional inventory and cycle counting policies that achieved a 100% adherence rate. * **Client Relations:** I have consistently boosted customer satisfaction, notably increasing survey results by 15 percentage points while maintaining a 99% on-time delivery rate for major regional accounts. I hold a Master’s degree in Transport and Logistics and an Engineering degree in Information Systems, combining technical expertise with a passion for leadership and continuous improvement.

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