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Work Background
KJA Cleaning Services LLCBusiness Owner
Jul. 2014Texas, United StatesOversee operations and budgeting to enhance cash flow and vendor relations. ⬧ Train staff to improve service quality and customer satisfaction. ⬧ Develop strategies to boost revenue and expand market reach. ⬧ Analyze financial reports for optimized pricing and inventory management. ⬧ Resolve customer issues to strengthen client relationships and loyalty. ⬧ Instituted comprehensive performance tracking systems to measure service quality metrics, enabling continuous improvement in operational efficiency ⬧ Restructured vendor management processes to optimize supply chain operations, yielding improved cost control and service reliability ⬧ Engineered automated scheduling and resource allocation system, streamlining daily operations and enhancing team productivity ⬧ Fostered strategic partnerships with key stakeholders, facilitating business expansion while maintaining service excellence standards ⬧ Pioneered data-driven performance monitoring systems across service teams, elevating operational standards and enabling consistent quality delivery ⬧ Restructured pricing strategies through market analysis and cost assessment, strengthening profit margins while maintaining competitive service rates
WalmartAssistant Manager
Jun. 2013 - Jul. 2014Wylie, TexasManaged budgets and staffing, ensuring operational efficiency and compliance. ⬧ Led sales initiatives, achieving measurable growth in assigned areas. ⬧ Supervised multiple departments, fostering development and accountability. ⬧ Implemented safety and compliance measures, enhancing operational standards. ⬧ Analyzed reports to identify trends, driving improvements in performance. ⬧ Analyzed operational reports and performance metrics to identify trends and implement targeted improvements across multiple departments, strengthening overall store efficiency ⬧ Streamlined staffing procedures and budget allocation across departments, ensuring optimal resource utilization while maintaining compliance with company guidelines ⬧ Developed comprehensive training programs for department managers, fostering leadership growth and establishing clear performance expectations across store operations ⬧ Orchestrated food safety protocols and quality assurance measures, maintaining strict compliance standards while safeguarding customer well-being ⬧ Spearheaded community outreach initiatives while managing cross-functional teams, strengthening local partnerships and enhancing store reputation ⬧ Restructured department workflows and scheduling processes, maximizing operational efficiency while reducing labor costs and maintaining service quality
WalmartAssistant Manager
Jun. 2013 - Jul. 2014Wylie, TexasManaged budgets and staffing, ensuring operational efficiency and compliance. ⬧ Led sales initiatives, achieving measurable growth in assigned areas. ⬧ Supervised multiple departments, fostering development and accountability. ⬧ Implemented safety and compliance measures, enhancing operational standards. ⬧ Analyzed reports to identify trends, driving improvements in performance. ⬧ Analyzed operational reports and performance metrics to identify trends and implement targeted improvements across multiple departments, strengthening overall store efficiency ⬧ Streamlined staffing procedures and budget allocation across departments, ensuring optimal resource utilization while maintaining compliance with company guidelines ⬧ Developed comprehensive training programs for department managers, fostering leadership growth and establishing clear performance expectations across store operations ⬧ Orchestrated food safety protocols and quality assurance measures, maintaining strict compliance standards while safeguarding customer well-being ⬧ Spearheaded community outreach initiatives while managing cross-functional teams, strengthening local partnerships and enhancing store reputation ⬧ Restructured department workflows and scheduling processes, maximizing operational efficiency while reducing labor costs and maintaining service quality
KJA Services Inc.President
Jan. 2006 - Apr. 2013Richardson, TexasExecuted accounts receivable and payable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases. Received, recorded, and reconciled records of bank transactions. Payroll tax 941 and 940 and Sales Tax reports. Created innovated scheduling system using Microsoft office suite. Implemented daily inventory system to assure efficiency. Developed and managed scheduling system. Ordered materials for warehouse stock. Marketing/Communication. Maintained and created company website and created marketing brand. Created budgets for sales, expenses, making sure budgeted numbers are achieved, and ensured department staffing. Ensured compliance with company and legal policies, procedures, and regulations for facility. Ensured proper personnel procedures are followed for selection and recruiting, record retention, and training as required. Managed and operated facility and field operations in office, warehouse, construction sites, and compliance in each area as part of daily assigned duties and communicating with managers and employees about facility operations and company direction. Provided supervision and development opportunities for employees.
KJA Cleaning ServicesBusiness Owner
Jan. 2006 - Jan. 2013Wylie, TexasCoordinated cross-departmental efforts, boosting team efficiency and achieving strategic goals. ⬧ Developed strategic plans, leading to significant business growth and market expansion. ⬧ Analyzed financials, optimizing policies for improved performance and reduced risks. ⬧ Built a talent pipeline, ensuring sustained success with effective staff development. ⬧ Implemented compliance measures, minimizing regulatory risks and enhancing performance. ⬧ Restructured operational workflows to optimize resource allocation, resulting in enhanced productivity and streamlined decision-making processes ⬧ Instituted comprehensive performance metrics and accountability systems, elevating organizational efficiency and departmental collaboration ⬧ Reimagined service delivery models through digital transformation initiatives, creating substantial improvements in client satisfaction and engagement ⬧ Cultivated strategic partnerships with key stakeholders, fostering meaningful business relationships and expanding market opportunities ⬧ Launched transformative digital initiatives across multiple business units, strengthening market position and elevating service delivery standards ⬧ Spearheaded comprehensive operational restructuring, enhancing organizational efficiency and accelerating decision-making processes EDUCATION BUSINESS EDUCATION Dallas County Community College District Mesquite, TX SKILLS Operations Management
Natures Outlook of Texas IncSecretary/Treasurer
Dec. 1985 - Jan. 2006Executed accounts receivable and payable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases. Received, recorded, and reconciled records of bank transactions. Payroll tax 941 and 940 and Sales Tax reports. Created innovated scheduling system using Microsoft office suite. Implemented daily inventory system to assure efficiency. Developed and managed scheduling system. Ordered materials for warehouse stock. Marketing/Communication. Maintained and created company website and created marketing brand. Created budgets for sales, expenses, making sure budgeted numbers are achieved, and ensured department staffing. Ensured compliance with company and legal policies, procedures, and regulations for facility. Ensured proper personnel procedures are followed for selection and recruiting, record retention, and training as required. Managed facility and field operations in office, warehouse, construction sites, and compliance in each area as part of daily assigned duties and communicating with managers and employees about facility operations and company direction. Provided supervision and development opportunities for employees.
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