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Work Background
Barrick Gold CorporationInformation Technology Team Lead
Oct. 2021Lumwana, ZambiaResponsible for all Information Technology and Communication aspects of the company and its operations. Provide leadership and coordination in the administrative, business planning, business alignment and feasible operations of the company IT and Communications infrastructure.
Barrick Gold CorporationIT Infrastructure Coordinator
Mar. 2019 - Oct. 2021Lumwana, ZambiaResponsible for all Lumwana Mining Company’s Back Office Systems including Site Data Centres, Disaster Recovery, Storage, Active directory, Email and Internet connectivity. Managing of Back Office team and Business partners.
Barrick Gold CorporationIT Infrastructure Specialist
May. 2017 - Mar. 2019Lumwana, ZambiaEnsuring management of all IT Server Infrastructure, Internet access availability, Email flow, externally and internally, Firewall for security management. •Backup system management. •Virtual (VMware) and Physical Environment •EMC Storage and backup Systems Overseeing of the system infrastructure and assist with the planning and ordering of all hardware as and when needed.
Barrick Gold CorporationIT Infrastructure Administrator
May. 2016 - Apr. 2017Lumwana MineTo ensure that the underlining IT Infrastructure (Servers and Back office) and its associated technology operate efficiently, performs within agreed targets and that delivers a secure platform for Lumwana Mining Company to carry out its business.
Barrick Gold CorporationNetwork Administrator
Aug. 2014 - May. 2016Lumwana MineEnsuring that the IT system is entirely in good shape: •All servers running smoothly. •Internet access availability. •Email flow, externally and internally. •Firewall for security management. •Backup system management. •Antivirus management •Storage Area Network Analysing the systems performance and developing standards, procedures and policies as needed. Managing the Microsoft TMG for security, Exchange for mail, AD and the file and print server. Supporting the users and coordinating all user assistance and desktop/ laptop rollouts, the creation of new accounts in AD and the removal of all unused and expired accounts. Overseeing of the system infrastructure and assist with the planning and ordering of all hardware as and when needed. Be responsible for the safe and efficient operation of the team. Ensure appropriate facilities, procedures and workforce competence to achieve legal compliance, incident prevention and the achievement of tasks in an environmentally sustainable manner. Implementation of all upgrades, virus definitions and critical updates/patches on all systems. Assist and implement all disaster recovery systems as needed. Accountable for completion of all tasks identified in the Management Operating System (MOS) to the specified quality and timelines as assigned to this role.
Barrick Gold CorporationHelpdesk Supervisor (Acting)
Apr. 2013 - Oct. 2013Lumwana Mine- The interface between the IT section and the users. Receiving all calls through the Help desk and assigning them to the respective technicians. - Provide the first level troubleshooting and escalate to field resources or other sections. - Manage the Help desk and keep technicians in check to allow the continuity service provision. Ensure that all calls are resolved as Service Level Agreement (SLA). - Monitor the IT Sections SLA and ensure a 98% up time. Produce reports to ensure all technicians resolve calls in stipulated time. - Supervise the desktop Technicians ensuring that calls are assigned to the best of each capability.
Barrick Gold CorporationDesktop Technician
Jun. 2011 - Aug. 2014Lumwana Mine- Ensuring that all user issues are resolved as soon as possible and that their needs are met. Also ensure that all faults on the desktop or network problems are resolved as soon as possible. - Preparation and rollout of all desktops, laptops, printers, network and other IT devices ensuring that they are operating correctly according to specifications - Analyzing user requirements and network requirements and also implementing changes as and when network expands. - Hardware support and servicing of IT and communications equipment. - Supporting other IT personnel in providing a reliable and efficient user, network and IT environment. - Manage all end user needs e.g equipment, problems and other IT related issues. - Successfully managing the design, implementation and maintenance of all aspects of the communication network (Data and Voice) - Planning and executing projects, providing, providing the necessary diagrams, documentation, reporting and support. - Compiling and implementing all needed standards, procedures and policies. - Communicating and maintaining up-to-date, accurate documentation for passwords, diagrams, security etc. - Proactively identify opportunities for improvement and offer viable reccommendations. - Effectively log, manage and communicate any issues and communicate escalating issues in timely manner. - Mentor and train new hires and existing staff as required. - Work strictly according to LMC policy and procedures
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