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Work Background
RLA DigitalVirtual receptionist
Mar. 2025
Pimlico PlumbersBooking Coordinator
Sep. 2024 - Feb. 2025London Area, United Kingdom
Sitel GroupCustomer Service Representative
Nov. 2022 - Feb. 2023United Kingdom
Sitel GroupCustomer Service Specialist
Oct. 2022 - Feb. 2023
Pirtek UK and IrelandCustomer Relationship Management Specialist
Mar. 2022 - Jun. 2022London, England, United KingdomI worked for Pirtek as a customer Relationship Manager my roles included: - Develop and maintain strong relationships with key clients to ensure customer satisfaction and retention. - Identify customer needs and provide solutions to meet those needs. - Collaborate with cross-functional teams to improve customer experience. - Monitor customer satisfaction through surveys and feedback and implement changes based on results. - Conduct regular meetings with clients to review account performance and discuss interactions and transactions. - Working towards KPI’s and targets of 80 calls per day. - Managing a portfolio of clients providing excellent customer service - Resolving customer issues and complaints in a timely effective manner. - Collaborated with the sales team to identify new business opportunities with existing clients.
Sitel GroupNHS Test and Trace Agent
Jun. 2021 - Feb. 2022United Kingdom- Conducting outbound calls to individuals who have been identified as a close contact of someone who has tested positive for Covid-19/ people who have tested positive for Covid-19 - Providing accurate information and guidance on self-isolation and testing procedures. - Recording and updating data on the NHS Test and Trace systems/ patients records. In line with the GDPR processes. - Liasing with local health authorities and contact tracers to ensure a coordinated response to COVID-19 outbreaks. - Recording and updating data on the NHS vaccination systems in line with the GDPR processes. - Working within a team within a fast-paced environment. - Providing support for my team members where needed. - Advising patients/the general public with the updated laws and guidance’s - Providing support and advice to vulnerable people - Conducting outbound calls to a wealth of people with different backgrounds - Working under pressure, working towards targets taking to as many as 140 calls a day. - Directing patients to 119, 111 and if necessary, directing calls and connecting calls to 999 - Working with translators to conduct calls to patients who cannot speak English.
(Own company)Beauty Therapist
Jun. 2014 - Jun. 2023
McDonald'sCustomer Service Specialist
Jun. 2014 - Jul. 2021United KingdomAs a customer Service Representative, I deal with a huge diversity of customers whilst working in a fast pace environment, within a team and keeping high levels of energy whilst working. My job role includes: • Dealing with Customer complaints and queries, • Working as a team to deliver high quality customer experience, • Stock taking, checking, and counting, • Training other members of the team, • Running an area smoothly and efficiently, • Dealing with machinery, computer systems and till systems, • Cash Handling. • Delivering High Quality products, food, and beverages, • Up selling within a Target time Frame, • Labelling and Rotating stock. • Daily cleaning duties
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