Maison BirksGlobal Director of Digital Marketing, eCommerce and Content
Jan. 2012 - Sep. 2013- Led the full revamp of Maison Birks on the digital ecosystem (e-commerce website, social media, media buys, newsletter)
- Developed and implement a global eCommerce business plan for Maison Birks, Mayors and our other distributed luxury brands products
- Recruited, hired, and trained the necessary personnel in order to meet long and short term business goals
- Developed annual budget, manage expenses and review and analysis of actual expenses in comparison to budgeted amounts
- Developed and implemented a digital marketing strategy including SEM, SEO, affiliate marketing, brand awareness, etc., as well as developing and implementing a social media strategy including Facebook, Twitter, blogging, etc.
- Managed the creation and maintenance of website information such as visual redesign and content editing, analyzing and improving website usability and visitor acquisition and retention
- Defined and analyzed metrics, methods and best practices in order to effectively communicate with management, staff, and other individuals concerning projects, targets, clients and KPI's
- Established and implemented guidelines for e-Commerce partners.
- Managed a team of 5 Results:
+ Conversion Rate Increase of 52%
+ Site Visit duration Boost of 21%
+ Customer Acquisition Growth of 83%
+ Social Media Audience Rise of 127%