Purity Njagi

Strategic Project Manager, Product manager, Call Center Agent, Customer Experience Agent, Technical Support Expert,

KenyaTranslatorChat SupportAppointment SetterSystem AnalystCopywritingOffice AdministratorOffice AssistantAdministrative AssistantAssistantCold Calling SpecialistTechnical Support AgentCTOEducationC-level ExecutiveMarketingData Entry AssociateTyping SpecialistData Entry SpecialistData EntryService Quality ManagerCustomer Retention SpecialistClient Relations SpecialistHelp Desk SupportCustomer ServiceSupport SpecialistCustomer Support RepresentativeCall CenterTech SupportProject ManagerProduct ManagerIT

I am a dynamic Strategic Project Manager and Product Manager with over a decade of experience in driving innovative solutions and optimizing product lifecycles. My career journey began as a Call Center Agent, where I honed my skills in customer engagement and quickly transitioned to a Customer Experience Agent, setting new standards for client satisfaction. As a Technical Support Expert, I leveraged problem-solving acumen to enhance service delivery, paving the way for my current leadership role. My strategic vision and cross-functional expertise has consistently delivered exceptional results, positioning me as a key player in the industry.

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Work Background

Head of Project Delivery & Support

Smart Applications International LtdHead of Project Delivery & Support

Projects and Data Quality Manager

Smart Applications International LtdProjects and Data Quality Manager

Mar. 2017 - Mar. 2022Kenya

Customer Operations Manager

Smart Applications International LtdCustomer Operations Manager

Jan. 2014 - Dec. 2016Uganda

Customer Service Manager

SmartApplications International LtdCustomer Service Manager

Oct. 2011 - Dec. 2013Uganda

Technical Engineer

Smart Applications International LtdTechnical Engineer

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