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Work Background
General Manager
Chief of HappinessGeneral Manager
Jan. 2023United StatesAs the Founder and Chief of Happiness at my agency, I oversee every aspect of our operations, ensuring seamless client management and innovative development strategies. My role is a blend of leadership, creativity, and hands-on involvement, driving the success of both our team and our clients. From cultivating strong client relationships to spearheading the development of tailored AI and Ecommerce SaaS solutions, I am deeply committed to delivering excellence. By aligning our offerings with each client’s unique goals, I help businesses unlock their full potential in the digital landscape. Highlights of my responsibilities include: * Managing client communications and ensuring exceptional service delivery. * Leading the development and execution of innovative strategies tailored to client needs. * Building and maintaining a motivated, results-driven team. * Overseeing all operational processes to ensure efficiency and effectiveness. At the heart of my role is a passion for creating impactful solutions that drive growth and foster lasting partnerships. Let’s connect to explore how my agency can help elevate your business through AI-powered automation and cutting-edge Ecommerce SaaS solutions.
Partner
SWORD BROS.Partner
Jun. 2020 - Jan. 2023MontenegroAs a seasoned Project Manager and Partner at SWORD BROS. IT Development Agency, I honed my expertise in steering complex e-commerce and SaaS development projects from concept to completion. My role encompassed leading cross-functional teams, managing client relationships, and delivering scalable, user-focused solutions that drive business growth. Key competencies include: * Project Management: Proficient in planning, executing, and delivering projects on time and within budget using Agile and other methodologies. * Leadership: Skilled in fostering collaboration among developers, designers, and stakeholders to achieve project goals. * E-commerce & SaaS Expertise: Specialized in the development of innovative solutions tailored to meet the dynamic needs of online retail and subscription-based software businesses. * Client-Centric Approach: Adept at translating client visions into actionable strategies and ensuring alignment with business objectives. My experience reflects a commitment to excellence and a proven track record of driving success in fast-paced, technology-driven environments.
Regional Partner
FasterCapitalRegional Partner
Apr. 2018 - Jan. 2024IstanbulFasterCapital is a virtual incubator based in Dubai Internet City. We help IT startups through our programs acceleration and incubation. FasterCapital was established in 2010 and our model was publicly available since 2016. Fastercapital has currently 20 incubated startups that graduated and are fully functional now, more than 232 startups in the acceleration program, more than 202 regional partners with 120 offices worldwide. FasterCapital has multiple rounds of funding per year during each of which we will be selecting startups that can be accelerated or incubated by FasterCapital.
Founder
Voyoger ConsultingFounder
Jan. 2017Podgorica, MontenegroVoyoger Consulting offers expert guidance and strategic solutions to drive success across the tech investment ecosystem. For Investors: We provide comprehensive consulting on how to invest in tech companies, including preparing SAFE and Term Sheet documents, advising on CAPS and SAFE conversion, and managing the growth of invested startups. For Startups: We support emerging businesses with turn-key business modeling, crafting tailored business plans, pitch decks, financial statements (P&L), marketing strategies, and investment roadmaps, ensuring founders are set up for long-term success. For Incubators & Accelerators: We collaborate with incubators and accelerators on the selection of startups, evaluating business ideas, and providing training for founders and investors to foster innovation and sustainable growth. At Voyoger Consulting, we empower investors, startups, and innovation hubs with the tools, strategies, and expertise to thrive in today’s dynamic tech landscape.
Consultant on Customer Success and Operation Management
LojiplatformConsultant on Customer Success and Operation Management
Aug. 2015 - Aug. 2016Istanbul, TurkeyLojiPlatform provides you first class eCommerce facilities including web front end (order capture), ERP systems, warehouses and last mile delivery direct to your buyers both B2B and B2C and everything in between. So, you do not need to worry storing your products, picking, packing, inspecting and shipping. We do it all for you with high speed, accuracy and affordable prices. Now go and grow your business.
Founder
WifiyboxFounder
Feb. 2015 - Feb. 2017Istanbul, TurkeyI successfully established and managed a SaaS product designed to enhance business connectivity and customer engagement. My responsibilities and achievements included: * Product Development Leadership: Designed the backend and frontend architecture, ensuring seamless functionality and an intuitive user experience. * Team Building & Management: Recruited and collaborated with freelance IT developers to build the backend, maintaining high-quality standards and timely delivery. * Sales Strategy Execution: Spearheaded sales initiatives, effectively communicating the product's value proposition to clients and securing new business. * Customer Relationship Management: Fostered strong relationships with clients, addressing their needs and ensuring satisfaction to drive retention and loyalty. This role demonstrates my ability to conceptualize, develop, and scale SaaS solutions while managing cross-functional teams and maintaining a client-centric approach.
CEO / Founder
Kargoweb.comCEO / Founder
Jan. 2011 - Apr. 2015Istanbul, TurkeyAs CEO, I successfully led the company to a profitable exit, gaining extensive experience in driving business growth and strategic planning. My key accomplishments and responsibilities included: * Supplier Negotiations: Collaborated with leading logistics providers such as DHL, Aramex, and Aras to secure cost-effective solutions. * E-commerce Development: Spearheaded initiatives to enhance the company’s e-commerce capabilities and drive revenue growth. * Marketing & Advertising Management: Partnered with marketing agencies, optimized AdWords campaigns, and implemented SEO strategies to increase online visibility. * IT Oversight: Directed IT contractors on system development, ensuring alignment with business goals, and prepared/administered business analysis tools and admin panels. * Strategic Planning: Formulated and executed future-oriented IT and marketing strategies to position the company for long-term success. * Team Leadership: Managed and inspired the Kargoweb team, fostering a culture of innovation and collaboration. * Investor Relations: Conducted meetings with investors, developed business plans, marketing strategies, and company valuations to secure funding and partnerships. * Customer Relations: Maintained a client-centric approach, addressing customer needs and ensuring satisfaction. In addition to my achievements, I am a dedicated entrepreneur, committed to continuous learning, building a robust business network, and staying at the forefront of industry innovations.
Account Manager
Wilhelmsen Ship ServiceAccount Manager
Nov. 2009 - Nov. 2010Istanbul, Turkey- Promoting Company’s products and services to the customer portfolio for which he is responsible. - Making regular customer visits to ensure all customers are monitored. - Ensuring that the technical support is given where and when necessary. - Be responsible to take all necessary actions to ensure budgets are achieved and contractual obligations are fulfilled. - Be responsible for ensuring that the WSS’s customers receive a continuous professional service and ensure that the customers receive the service required locally and internationally. - Be responsible to resolve any customer’s problems that occur as quickly and efficiently in accordance with the company policy and values. - To meet the budget Customer Credit time levels and follow up on payments from the customer on a regular basis. - Following up on competitor activities and report all urgent developments according to company policy. - Gained custom experience during the opening of c type antreppo. - Extensive knowledge on Unitor chemicals and applying process.
Port Sales Engineer
Wilhelmsen Ship ServicePort Sales Engineer
Jul. 2009 - Nov. 2009Istanbul, Turkey- Continuously promoting Wilhelmsen Ship Service’s products and services to current and potential customers by use of campaign or other material tools. - Initiating and maintaining continuous contacts with ports, Terminals, Dry Docks, Repair Yards and Ships Agents to identify opportunities and obtain information concerning, Charterers, vessel arrive times names of the Captain, Superintendents and other senior members of crew, to communicate with them on before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier. - Visiting vessels on request by Account Managers and reporting back the results from visit, ensuring that chemical testing, technical support and product demonstration are provided when and where necessary. - To complete and issue relevant documentation after every visit/service on board. - Liaise with any department concerning orders that placed within the geographical scope of responsibility and ensure the vessel is kept informed at all times of affecting delivery as promised. - To ensure that the customers receive a professional approach and may request the assistance of any office to visit a customer’s office or representative must be carried out to ensure that the level of service is maintained. - Obtain customer feedback concerning any matters affecting customer satisfaction and report back to Operation and Sales responsible for the Port and the Customer, respectively. - Report back to Operations, Sales and Marketing on competitor activities in the Port. - Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, add. Product/services needed)
Shipbroker
Cetinkaya Shipping and Trading Co.Shipbroker
Nov. 2008 - Jun. 2009Istanbul, Turkey- Daily dry cargo broking, - Managing 5 vessels ISM which are under companies management. - Daily dry cago industry follow up. - Making contact with BIMCO for vessel issues. - Assisting vessels technical management.
Risk Engineer
Anadolu SigortaRisk Engineer
Sep. 2007 - Apr. 2008Istanbul, Turkey- Reported to the Senior Engineer. - Assisted with risk inspections of hull and machinery and shipyards. - Underwriting the ships premiums after inspections - Assisted the Shipping and Liability Dept. Manager with preparing weekly evaluations for premiums. - Reported on progress at weekly team meetings.

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