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Work Background
Uchi Kumwamba - Honey HeavenManagement and Operations Consultant
May. 2017Livingstone, Zambia and remoteUchi Kumwamba is a 100% African-owned and operated organization; biodiversity conservation and economic development through management/operations training and consultancy. BUSHBUCK RIVER HOUSE – Zambian owned and operated family guesthouse, April 2022 -> - Training on all aspects of eco-tourism, hospitality and management of a small establishment. MICRO-SMALL-MEDIUM-ENTERPRISE SUPPORT PROJECTS – April 2022 -> - September 2023: raised $900 for 6 new micro-enterprise grant, training and support projects, positively impacting up to 30 individuals. ZAMBEZI BOTANICS – MSME development, May 2021 -> - Locally-sourced, locally-made natural skincare utilising forestry resources such as Mongongo, Baobab, Moringa, Marula oils. SIDINDA NATURE CONSERVANCY – Covid property custodian, April to November 2020 (online) December to May 2021 (in camp) - Communications and reports - Community-based natural resource management project proposals - Camp custodian managing ground staff, camp staff, anti-poaching units, 150 000 acres fenced, protective breeding area wilderness LIVINGSTONE TOURISM ASSOCIATION - Board Member, May 2018 to January 2021 SUKULU NATURE RESERVE – camp custodian, tourism and business development, May 2019 to May 2020 - Advised on business administration structures, professional memberships & compliance, public relations, digital media, community relations and engagement. - Sole custodian of operations (6months) 5000-hectare reserve with 200+ animals. JOLLYBOYS BACKPACKER & CAMP: May 2017 to April 2019 - Operations manavgement for 2 locations with total bed nights 150+. Staff plus trainees 30+/- - CSR initiatives; working with stakeholders and environmental activists - Established Company compliance manual, processes/protocol documents & departmental training. - Systems reviewed and refined existing systems with improvements for increased efficiency. - Social Media/Digital Marketing; Facebook events/posts, Instagram stories/posts, blogs/web updates.
RSSBProject Coordinator - Requirements Management Database (RMDB)
Feb. 2016 - Apr. 2017London, United Kingdom- Worked with software developers to finalize the custom-built RMDB (project cost over £1 million) for use by the British Rail Industry to comply with UK/EU legislation and protocols in developing safety and standards documentation for the industry to comply to. - Created and implemented the RMDB communications plan; wrote bi-weekly company-wide PR updates. Populated content and managed the SharePoint intranet site. Presented findings at Departmental and Senior Management meetings. - Head monthly ‘Superuser’ meetings to achieve technical expert input and clarity on functionality, processes and protocols. - Developed and implemented a modular training programme with structured sessions and drop-in surgeries for support and guidance, presented a weekly showcase of specific functionality and created cross-departmental visual user guides for all levels. - Liaise directly with internal and external suppliers on changes to the RMDB software (interpret communications between the software developers and RSSB stakeholders). Implement and communicate software updates, as per change management protocols - Successfully transformed long-established negative engagement by 30+ Engineers and users with the RMDB using relationship building. Promoted positive uptake of the new technology and processes within all areas of technical expertise in the rail industry. - Trained engineers close to retirement to capture ‘Corporate History’ in the software for future generations to learn from.
INTO University PartnershipsStudent and Partner Support Manager
Mar. 2015 - Feb. 2016London, United Kingdom- Steady progression of diverse roles with increased responsibility and accountability. Working successfully on several fast-paced projects and business development. Experiencing academic operations, administration and procedures. - Lead operations for a delegation of 20 Vietnamese journalists (2-week Executive Course with accommodation and academic program), working directly with the Vietnamese Government. - Improved overall compliance and developed Academic Governance Guidance publications for the London Academy of Diplomacy scholars. Ensured all functions of the department were delivered promptly, precisely and with excellent service to the active Diplomatic community and stakeholders.
The Happy Africa Foundation - NGOProject Manager
Mar. 2009 - Aug. 2010Livingstone, Zambia- Streamlined African Impact, preventing its impending closure from long-term financial losses. Operated within budget without sacrificing investment into projects. Continually improved employee conditions and empowerment. - Successfully enriched volunteer, staff, stakeholder and state relations. Bolstered the reputation within the organization’s entire South-East African network. - Within 3-months, designed and executed improved business and financial management strategies resulting in saving the organization from scheduled closure; reduced food & fuel waste, reduced operational inefficiencies, took control of budgets. - Managed community relationships and 10+ different development projects under sensitive, challenging, or distressing circumstances. Operated within a gender conscious, HIV/AIDS/TB awareness and a complex cultural diversity context. - Managed up to 18 local staff members and 50 volunteers and coordinated headquarters and field offices to the highest level of integrity and performance. - Operated monitoring, evaluation and innovation of the Foundation’s community projects i.e. home-based care (6 locations +/- 20 recipients weekly), adult literacy and life skills (10 participants in 6-week course repeated), community food gardens (6 locations), assisting the Maramba Old People’s Home (30+ residents) etc. to ensure value for community and donors.
MalaMala Game ReserveCamp Reception & Guest relations -> Reservations -> Marketing
Aug. 2003 - Jan. 2009South AfricaSabbatical in Australasia for 1.5 years - Progression of roles and responsibilities within a world leading game reserve and safari destination. Working and living in a unique protected ecosystem. Experiencing, firsthand, highly professional and competent nature and species conservation and ecotourism. - Developed and maintained excellent supplier and client relations. Responsible for running the fast paced and highly demanding MalaMala desk, requiring multi-tasking and time management, self-motivated and team work. - Assimilated and projected weekly web-based wildlife reports and data. Designed and created press releases and newsletters. Responsible for updating MalaMala and Mashatu website content including game statistics and siting’s.
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