Ebun Fatoki

Operations and Client Relations Manager

Data Entry AssociateData Entry SpecialistData EntryProofreaderContent WriterCopywritingResearch AssistantExecutive AssistantAdministrative AssistantAssistantComplaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistHelp Desk SupportCustomer ServiceCold Calling SpecialistAppointment SetterSupport SpecialistCall CenterCustomer Success ManagerProduct ConsultantResearcherCustomer ResearcherPartnerships ManagerBusiness Development ManagerSales ManagerMarketing Analytics ManagerEducationConsultingHRSales & BizDevC-level ExecutiveBusiness OwnerMarketingStartup FounderInvestor & VC

An Operations and Customer Experience professional with a Mechanical Engineering background, a Master’s in Engineering Business Management from the University of Warwick, and an MBA in General Management. Bringing 10+ years of experience optimizing workflows, improving customer satisfaction, and supporting product and service delivery across multiple industries. Proven ability to translate customer insights into actionable process improvements, manage end-to-end operations, and coordinate cross-functional teams. Successfully built and scaled businesses by implementing efficient systems, managing logistics, enhancing user journeys, and organically growing a client base from 350 to 15,000+ through strong customer engagement and operational discipline. Skilled in data-driven decision-making, service optimization, stakeholder communication, and continuous improvement.

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