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Work Background
TPSales Operations Supervisor
Sep. 2025Greece• Lead a senior sales team in a global tech company and worldwide leader in consumer&business solutions, selling hardware, software, subscriptions and licenses • Apply COPC, Lean Six Sigma, DMAIC, and AI-driven methodologies to optimize processes, efficiency, and sales strategy. • Lead the team to empower customers through AI solutions and products. • Take care of quality and transaction monitoring, collaborating with Quality Assurance (QAC) and Performance Management (QPM) to ensure compliance and operational excellence. • Prepare Sales Report by collecting, analyzing and summarizing data and trends • Manage Sales pipeline and forecast to meet daily, weekly and monthly goals • Creating and delivering weekly presentations of results, action plans, and success storie to our Client • Coach and empower team members through structured action plans, feedback, and mentoring, fostering professional growth and engagement. • Enhance sales techniques and strategies to drive consistent performance while maintaining a customer-centric approach • Promote lifelong learning, Emotional Intelligence (EI), and a positive team culture to enhance collaboration and morale
Vera CoxBusiness Owner
Sep. 2022Athens, Attiki, Greece
TPTechnical Support Operations Supervisor
Jun. 2020 - Sep. 2025Atene• Led a senior team in a major global tech company, delivering exceptional performance, quality, and customer satisfaction. • Fostered cross-team cooperation and partnered with QAC and QPM to ensure compliance and drive continuous improvement. • Achieved a +8% CSAT increase quarter-over-quarter, consistently surpassing client targets. • Improved AAHT while maintaining outstanding service standards. • Coached and developed team members through structured action plans, feedback, and mentoring. • Applied Lean Six Sigma, DMAIC, and COPC methodologies to optimize processes and efficiency. • Actively participated in Transaction Monitoring processes to ensure accuracy, compliance, and quality assurance. • Promoted lifelong learning and Emotional Intelligence (EI) to enhance team culture, morale, and collaboration.
TeleperformanceAftersales Operations Supervisor
Apr. 2020 - Jun. 2020Greece• Lead a high-performing after-sales team in a global technology company, ensuring top-quality service across multiple markets. • Improved issue resolution and achieved +9% customer satisfaction above target. • Collaborate with Quality Assurance and Performance Management to drive compliance and operational excellence. • Apply COPC, Lean Six Sigma, and DMAIC to streamline processes and optimize after-sales strategy. • Coach and mentor team members, fostering engagement, professional growth, and a positive team culture.
TeleperformanceSenior Technical Advisor - Mac Support Senior Agent
Feb. 2020 - Apr. 2020
TeleperformanceSenior Tech Advisor
Jun. 2019 - Feb. 2020GreeceSecond level of Technical Support for computers and mobile devices. Expert in interaction and software issue.
TeleperformanceTecnical Advisor
Sep. 2018 - Jun. 2019Grecia
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