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Work Background
Keep Waco Beautiful IncExecutive Assistant
Nov. 2024 - Nov. 2025Contract ended after a year of service.
StartexSales, Events, and Customer Support
Dec. 2023 - Nov. 2024Waco, Texas, United States- Identifying and qualifying sales leads - Presenting product features and benefits tailored to customer needs - Negotiating contracts and closing sales - Responding promptly and professionally to inquiries via phone, email, and chat - Resolving customer issues efficiently and exceeding expectations - Building trust and rapport with customers to foster long-term relationships - Maintained accurate customer records in CRM system - Processed customer orders and requests
Stay Classy WacoCo-Owner: Logistics, Events and Operations
Apr. 2021 - Sep. 2023Waco, Texas, United States- Oversaw staff scheduling and ensured efficient bar operation during peak hours - Implemented and maintained safety protocols and followed local and state alcohol laws - Managed bar equipment maintenance and repairs to avoid disruptions - Conceptualized and organized themed events (live music nights, trivia nights, etc.) to attract and engage customers - Developed marketing and promotional campaigns to publicize events and build excitement - Managed event budgets and secured sponsorships when applicable - Ensured a positive and enjoyable customer experience during events
Keep Waco LoudFreelance | Event Organizing, Planning, Logistics, and Booking
May. 2019Waco, Texas, United States- Conceptualized event themes, formats, and activities - Secured event venues and obtained necessary permits - Managed event budgets and negotiated with vendors for catering, equipment rentals, and entertainment - Coordinated logistics including transportation, security, and on-site operations - Ensured event safety and compliance with regulations
Highline Design, LLCLogistics and Customer Success Manager
Mar. 2017 - Mar. 2021Greater New York City Area- Developed and maintained strong relationships with key clients like Regus, Marriott, and WeWork, exceeding customer satisfaction expectations. - Acted as a single point of contact for clients, managing all aspects of the account lifecycle from post-sales to renewals. - Proactively identified client needs and exceeded expectations through tailored solutions and exceptional service. - Owned the entire customer success journey for Enterprise, B2B, and direct clients, ensuring a seamless experience from onboarding to ongoing support. - Implemented and managed client accounts through scheduling, billing, training, and ongoing customer service requests. - Achieved high customer retention rates by fostering trust and resolving customer issues promptly and efficiently.
Highline Design, LLCCustomer Service Specialist
Jan. 2014 - Mar. 2017Greater New York City Area
Flint & TinderSeasonal Holiday Customer Support Specialist
Oct. 2013 - Mar. 2014New York, New York, United States- Provided exceptional customer service through various channels (phone, email, chat) for a high-volume online retailer during the peak holiday season. - Managed product returns, processed refunds and exchanges, and resolved customer inquiries efficiently and accurately. - Supported customers with order tracking, product information, and troubleshooting common online retail issues. - Contributed to a positive customer experience by remaining calm and professional under pressure during high-demand periods.
Omni Hotel/Town ParkHospitality Manager
Jan. 2012 - Jul. 2013Houston, Texas Area- Provided safe and reliable guest transportation within the Omni Townpark Home community. - Delivered exceptional customer service by maintaining a friendly, professional demeanor and addressing guest requests promptly. - Ensured a positive first impression for new residents and fostered a welcoming environment for all community members. - Contributed to the smooth operation of daily transportation needs, prioritizing guest comfort and satisfaction.
JC PenneyAssistant Store Manager
Mar. 2011 - Jan. 2012Rosenberg, Texas- Conceptualized, designed, and executed visually appealing and impactful product displays that increased customer engagement and sales. - Managed floor inventory levels, ensuring accurate stock counts, timely ordering, and efficient product placement for optimal customer flow. - Maintained a clean, organized, and well-stocked sales floor environment, enhancing the overall shopping experience. - Provided leadership and support to sales associates, ensuring they have the knowledge and resources to effectively assist customers.
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