Peninah Kariuki

I.T. Consultant

Chief Customer Officer (CCO)Customer Success ManagerCustomer ServiceLife CoachingExecutive CoachProduct ConsultantEngagement ManagerAdvisorBusiness AnalystTech SupportProject ManagerProduct ManagerSystem AnalystConsultingITStartup Founder

I am a seasoned Technology, Product Delivery, and Operations Leader with 15+ years of experience scaling digital platforms across Africa in fintech, education technology, and large operational ecosystems. My career has focused on building high-performing teams, delivering complex products end-to-end, and driving clarity, alignment, and execution across engineering, business, and executive stakeholders. At Food for Education, I served as Head of Technical Operations, where I led the scale-up of the Tap2Eat platform from ~60,000 to 450,000+ daily transactions, strengthened system reliability, and redesigned key modules to improve performance and user experience. I built and professionalised technical support operations, reduced incident volumes, improved turnaround times, and introduced structured adoption frameworks that accelerated go-lives and reduced friction points. I also led multiple product re-engineering initiatives, removed legacy and underperforming features, and established data-driven processes that improved visibility, decision-making, and delivery speed across the organisation. Before that, at Eclectics International, I delivered digital banking and payments solutions across several African markets, supporting implementations for major banks and government agencies. I led requirements discovery, collaborated with architects to design secure and scalable integrations, supported multi-country UAT and go-lives, and contributed to the rollout of products such as mobile banking, agency banking, card management systems, and payment gateways. My work helped institutions expand financial access, improve transaction efficiency, and increase platform adoption among users. Across my career, my achievements include: Scaling mission-critical platforms to hundreds of thousands of users with high reliability. Building strong delivery, engineering, and technical support teams from the ground up. Reducing production incidents and improving SLAs through structured processes and monitoring. Leading high-stakes,

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