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Work Background
Escola PragmaInstrutor certificado
Aug. 2023
IBMService Delivery Manager
Mar. 2023BrazilCustomer Service [Petrobrás] 📍 Strategic level support 📍 Responsible for the AMs of the squads 📍 Weekly operational report (Customer and IBM) 📍 Delivery of greater productivity of teams acting in the workflow 📍 Team management 📍 Building metrics and OKRs 📍 Financial management (Income and Costs) of your squads
IBMSR. Agile Master
May. 2022BrazilCustomer Service [Petrobrás] 🔸Frameworks used: SAFe, Scrum, Kanban 📍 Support the Product Owner in his tasks of defining and prioritizing requirements; 📍 Facilitate the resolution of impediments related to the performance of other teams within the project and the CONTRACTOR's team; 📍 Monitor the team's production ensuring that the task board is up to date; 📍 Support the team to service the backlog within the priorities defined by the PO(s). 📍 Ensures that the ceremonies defined in the Agile frameworks happen and have the expected result. 📍 Participate with the team in SAFe® ceremonies and represent them whenever the presence of the team is not necessary, eg. at Scrum of Scrums. 📍 Management of metrics that are tangible to the Squad's reality, such as Burndown, Velociyt Chart etc; 📍 Acts for the solution of open occurrences regarding the applications supported by the team within the desired SLA, acting in the solution of doubts between the applicant and the team 📍 Work on the team's Growth Mindset, using Management 3.0 practices; 📍 Facilitation and team engagement to achieve customer value delivery; 📍 Guide and promote the team's self-organization; 📍 Collaborate with the Team in the definition of rules / Work Agreements such as DoR (Definition of Ready) and DoD (Definition of Done); 📍 Facilitator for dynamics that lead the team to continuous improvement, performance evolution, predictability and quality; 📍 Support to the team for conflict resolution and decision making; 📍 Focus on continuous improvement, PDCA cycle management, aiming at better process management, to achieve more efficiency and transparency; 📍 Facilitator of Scrum Rituals (Sprint Planning, Daily, Review, Retrospectives and Refinement); 📍 One-on-one feedback to team members for continuous improvement of processes and learning;
Agile Practice CenterFundador
Jan. 2021AustráliaFundador do Agile Pratice Center, a central de práticas ágeis que preza pelo Agnostic Agile e conta com o trabalho voluntário de trazer conhecimento gratuito em práticas de mercado e preparar profissionais para a área de gestão de projetos e produtos.
Senac São PauloGuest Postgraduate Professor
Sep. 2013Ribeirão Preto Area, BrazilVisiting professor presenting Scope module for Project Management classes with PMI practices. Currently professor of the module of Project Management and collaborative planning for classes of Web Engineering
Projetos e TIAgile Master
Jan. 2008Ribeirão Preto e Região, BrasilI am the Executive Director and Chief Editor Portal Projects and IT, working as a management consultant for outsourcing projects, projects and portals professional networking The portal's vision is to meet the expectations and needs of professionals.
Escola Pragma
Remoto
AP Digital Services
Elumini Outdoing IT
UniFACEF
Franca
Center Cursos | Pessoas e Tecnologia
Ribeirão Preto Area, Brazil
Midas
Ribeirão Preto e Região, Brasil
RON WINTER CONSULTING LLC
Ribeirão Preto e Região - SP
Project Management Institute
Ribeirão Preto e Região - SP
JET
Ribeirão Preto e Região, Brasil
Comlink Soluções e Tecnologia em Supply Chain
Ribeirão Preto e Região, Brasil
Citel
Ribeirão Preto e Região, Brasil
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