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Work Background
ThungelaERP IM Training and Change Manager
May. 2023City of Johannesburg, Gauteng, South Africa-Led and delivered change management and training workstreams across a portfolio of SAP-related projects, supporting enterprise-wide ERP separation and BAU initiatives. -Developed and executed change management plans, stakeholder engagement strategies, and communications plans to ensure smooth transitions across all impacted departments. -Conducted change impact assessments, user readiness assessments, and led Change Champion networks to embed change across the business. -Directed end-user training delivery, including Super User enablement, Train-the-Trainer programs, and vendor training governance. -Oversaw SAP Enable Now (SEN) administration and content governance, ensuring consistency, branding compliance, and adoption tracking. -Reported progress to senior leadership, managing risks, escalating issues, and ensuring alignment with strategic objectives. -Collaborated with vendors and internal teams to deliver project charters, SOWs, project plans, and close-out documentation, maintaining a strong governance structure through PMO.
City of Tshwane Metropolitan MunicipalityProject Team Lead
Jan. 2020 - Feb. 2023South AfricaProject Management & Leadership • Served as Project Stream Lead overseeing the Project Systems, Plant Maintenance, and Investment Management workstreams, ensuring alignment with project timelines, quality standards, and business objectives. Business Process Testing & Change Impact • Conducted end-to-end business process testing for Project Systems and their integration with Funds Management, Investment Management, PPM, MM, and Asset Management, ensuring seamless transaction flow post-changes. • Oversaw User Acceptance Testing (UAT) cycles, aligning business users with updated system functionalities and resolving defects raised during testing phases. • Supported change management efforts by documenting change impacts, coordinating configuration updates, and communicating changes to relevant stakeholders. Training & Documentation • Developed and delivered comprehensive training materials and user manuals, enabling business users to adopt new processes and functionalities introduced by the S/4HANA system. • Designed and executed training programs using SAP Enable Now (SEN), ensuring knowledge transfer and effective onboarding of end-users. • Authored key project deliverables including Unit Test Scripts, Deployment Guides, and Training Documentation to support post-go-live sustainability and handover. Technical Support & Specification Development • Drafted Functional Specifications for SAP BW reports, ABAP developments, and system enhancements within Project Systems and Plant Maintenance. • Collaborated with developers on Technical Specification creation, leveraging transaction codes (SE16/SE16N) for data analysis and error debugging during development and testing phases. S/4HANA Implementation • Participated in the S/4HANA data migration process, including preparation, validation, and documentation of data load activities. • Conducted Unit Testing and UAT in SAP Fiori and GUI, verifying system performance and usability across interfaces.
iOCOProject Stream Lead
May. 2018 - Apr. 2020Johannesburg Area, South AfricaProject Management & Delivery -Led the full project lifecycle for the SAP PS (Project Systems) and PM (Plant Maintenance) modules as part of the IMQS Interface Project, from requirements gathering to go-live across multiple sites. -Applied Agile project management methodologies to manage deliverables, track progress, and adapt to evolving client requirements, ensuring timely and quality-driven execution. Change Management & Stakeholder Engagement -Facilitated change impact assessments and collaborated with business leads to align new SAP processes with existing workflows, reducing disruption during and after implementation. -Worked closely with business units to build buy-in and support adoption of new SAP interfaces and processes, contributing to smoother transitions and reduced resistance to change. -Supported organizational change management by mapping communication strategies, ensuring clear and consistent messaging during all phases of the project. Training & Enablement -Designed and conducted SAP training sessions tailored to different user groups (end-users, super users, and internal support teams), increasing SAP proficiency and confidence in system usage. -Developed and delivered comprehensive user documentation and training materials, supporting knowledge retention and minimizing dependency on post-go-live support. -Provided hypercare and post-implementation support, reinforcing user confidence and facilitating a smooth handover to operations teams. Business Process Optimization & Integration -Partnered with clients to analyze and redesign business processes within Project Systems and Plant Maintenance, aligning SAP functionality with operational goals. -Defined functional and integration requirements for the SAP–IMQS interface, ensuring seamless data flow and system interoperability. -Led testing and validation efforts for configuration and interface development, ensuring system readiness, data integrity, and alignment with business expectations.
BritehouseSAP Project Systems Consultant
Mar. 2018 - Apr. 2018Pretoria Area, South AfricaProject Transition & Knowledge Management -Participated in the transition of SAP Project Systems and Investment Management support responsibilities, ensuring knowledge continuity and minimal business disruption. -Conducted a detailed review of SAP documentation, blueprint, and configuration guides to gain a thorough understanding of system setup and integration points—critical for ensuring a smooth handover of project responsibilities. -Engaged in structured knowledge transfer sessions with the outgoing support consultant, contributing to a successful project resource transition and operational readiness. Change Management & Support Readiness -Assessed current system configuration and usage, identifying key areas of concern and potential gaps to inform future change and optimization initiatives. -Provided on-call functional support during the transition period, ensuring user issues were resolved efficiently and that support processes were maintained without disruption. -Supported the stabilization phase by aligning support practices with Agile principles, allowing for quick resolution of issues and adaptive process improvements. Training & Enablement Foundations -Reviewed and updated existing support documentation and templates, contributing to the foundation for future training material development and user onboarding processes. -Acted as a knowledge conduit between project stakeholders and the incoming support team, reinforcing organizational knowledge retention and future training continuity
BarakaSAP Project Systems Consultant
Mar. 2016 - Jun. 2016Johannesburg Area, South AfricaProject Management & Functional Design -Collaborated closely with business stakeholders to define Functional Specifications across multiple SAP modules (Project Systems, Sales & Distribution, Materials Management, and Workflow), ensuring requirements alignment with overall project goals and timelines. -Supported the project’s quality assurance phase by planning and coordinating testing activities for ABAP developments, facilitating smooth integration and delivery. Training & User Enablement -Developed and delivered targeted training sessions to end-users on new ABAP developments, improving user adoption, proficiency, and minimizing post-deployment errors. -Created user-friendly documentation and materials that supported effective knowledge transfer and long-term user empowerment. Change Management & Support -Assisted in planning and executing test projects to validate the integration of Project Systems with Botswana Power Company’s business processes, ensuring alignment with operational objectives. -Provided ongoing post-go-live support to users in the production environment, addressing system issues promptly and facilitating smooth business operations during transition. -Played an active role in managing the change transition, helping users adapt to new functionalities and workflows introduced by the SAP implementation.
Nkonki IncorporatedSAP Technical Auditor
Oct. 2014 - Dec. 2016Johannesburg Area, South AfricaProject Oversight & Governance • Provided quality assurance across critical SAP modules (Project Systems, Investment Management, Plant Maintenance, and Finance) by reviewing key technical and functional project documentation, ensuring alignment with organizational standards and project objectives. • Assessed the accuracy and completeness of deliverables such as unit test scripts, regression and integration test plans, authorization documents, technical handover materials, and configuration guides, contributing to improved delivery quality and audit readiness. • Actively monitored project timelines and progress against the baseline project plan, escalating delays and driving mitigation strategies to bring activities back on track, thereby supporting strong project governance and delivery discipline. Change Management & Risk Mitigation • Attended and contributed to Stage Gate, SteerCo, and project update meetings, proactively identifying risks, control weaknesses, and potential gaps in process adoption that could impact implementation success. • Acted as an independent observer and change agent, providing assurance that business processes and system changes were aligned, sustainable, and clearly communicated to relevant stakeholders. • Produced comprehensive issue reports and audit working papers, highlighting deviations and emerging risks, which were used to influence corrective actions and strategic decisions by project leadership. Support for Training & Business Readiness • Evaluated the quality and completeness of training-related documents (e.g., test scripts and technical handovers) to ensure they would effectively support end-user training, onboarding, and system adoption. • Collaborated with functional leads and consultants to validate that all business areas had the necessary support and documentation to prepare users for operational changes, contributing to organizational readiness.
Twenty Third Century SystemsSAP Projects Systems Consultant
Dec. 2010 - Feb. 2014Harare Zimbabwe• Conducted the definition and documentation of the Organization’s Business Blueprint and process mapping, aligning stakeholders on current and future workflows to drive effective project planning and change readiness. • Facilitated the design and formalization of business workflows and approved procedures, supporting organizational change management by ensuring processes were clearly defined, communicated, and agreed upon prior to system configuration. • Conducted the configuration of mapped business processes, including: o Creation of critical master data (Work Centers, PRTs, Documents) to underpin process execution and reporting accuracy o Setup and assignment of milestones to WBS Elements and Activities, enhancing project tracking and governance o Customization of key tools such as Project Builder, Project Planning Board, and special maintenance functions to support streamlined project management practices o Creation of Project Sales Orders through Assembly Order Processing to support end-to-end business scenarios o Configuration of Project Versions and Simulation Versions to enable scenario planning and impact analysis, aiding decision-making and stakeholder communication o Management of comprehensive planning functions—including date scheduling, resource, material, cost, and revenue planning—to ensure alignment of project delivery with business goals and budgets o Customization of networks and their activity cost planning and budgeting for robust financial oversight • Defined and maintained SAP PS security protocols, including authorization profiles, activity groups, and user roles, to support compliance and safeguard project data integrity. • Conducted thorough user authorization testing, ensuring proper access rights and minimizing operational risks during and after implementation. • Developed and delivered user and training manuals, facilitating effective knowledge transfer, user onboarding, and sustained adoption of new processes and system capabilities.
Zimre ReinsuranceAccounts Clerk
Jan. 2009 - Dec. 2009Duties and Responsibilities • Preparation of requests and orders for goods or service purchase. • Conduct stock takes • Prepare Cash and Bank transfer Payments
Highveld Financial ServicesAccounts Clerk
Jan. 2008 - Apr. 2008Duties and Responsibilities • Enter expenses into the pastel system(software) • Preparation of Cashflows
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