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Work Background
BlueprintExecutive and Operations Assistant
Jan. 2023 - Aug. 2025
Bruntwork PhilippinesCustomer Service Manager
Jan. 2022 - Aug. 2024Interview and Train New Hires Develop Standard Operating Procedures (SOPs) Handle Complex Customer Concerns Customer Retention Invoicing and Fulfillment Management Track Orders and Provide Real‑Time Updates Supplier Coordination Process Purchase Orders and Order Acknowledgement Send Invoices and Process Payments
Digitalise MarketingSocial Media Manager / Shopify Virtual Assistant
Feb. 2020 - Feb. 2022Respond to Customer Inquiries Resolve Issues and Troubleshoot Technical Problems Handle Complaints and Build Customer Experience Strategies Process Orders and Transactions Provide Proactive Customer Outreach Collect and Analyze Customer Feedback Develop and Document Knowledge Resources Ensure Customer Satisfaction and Provide Professional Support As a Team Manager: Oversee Team Productivity and Activities Identify Improvement Opportunities Conduct Employee Performance Evaluations Support Employee Training and Development Monitor Team Performance to Meet Objectives Foster Team Camaraderie As a Social Media Manager: Provide Analytical and Administrative Support to Brand Managers Assist with Day‑to‑Day Marketing Operations Plan and Coordinate Marketing Policies Liaise with Account Managers and Support Teams Respond to Emails and Customer Updates Track Budgets to Maximize Gains and Minimize Costs Post Daily on Social Media Handle Inquiries via Multiple Channels Collaborate Across Departments to Maintain Brand Alignment Develop and Implement Sales Strategies Monitor Market Trends and Present Creative Ideas Customize Customer Experiences to Build Brand Loyalty
Escom EventsConference Producer / Sales Executive
Jun. 2018 - Feb. 2020Optimize Sales‑Driven Materials for Maximum Delegate Attendance Collaborate with Internal Teams for Conference Success Identify Key Industry Experts as Conference Speakers Define Target Audience and Identify Their Needs Coordinate with Speakers Throughout the Conference Process Support Sales Efforts for Delegates and Sponsors Assist in Event Logistics Planning and Execution Identify Improvement Areas and Develop Action Plans Conduct Employee Performance Evaluations Support Employee Training and Development Monitor Team Performance to Meet Objectives Foster Team Camaraderie Optimize Sales‑Driven Content for Maximum Attendance
TelstraSales Consultant
Feb. 2016 - Feb. 2017Region VII - Central Visayas, Philippines
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