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Work Background
Element451Revenue Operations Manager
May. 2024» Analyzes data to maintain CRM accuracy, identify trends, and provide actionable insights for sales and service improvements.
» Develops and maintained SOPs, training materials, presentations, and job aids for sales, marketing, and customer success teams.
» Facilitates training sessions to enhance team skills and evaluated training program effectiveness.
» Collaborates with cross-functional teams to streamline processes and implement best practices.
» Assists in selecting and deploying productivity tools and provided support and training for new systems.
» Tracks and maintains metrics and KPIs to measure enablement initiatives' impact and identify improvement areas.
Element451Manager of Business Development
Nov. 2022 - Apr. 2024» Led a team of 9 in identifying and prospecting new business opportunities, leveraging market research and industry insights, resulting in over $3.8 million in closed new deals.
» Oversaw the implementation of process improvements and efficiency measures to streamline operations for the team unit.
» Directed cross-functional teams in business development initiatives, ensuring alignment with strategic objectives.
» Conducted in-depth performance data analysis to inform strategic decisions and drive business growth.
» Presented detailed and insightful reports to senior management, guiding executive decision-making.
Interviewed, hired, and maintained documentation on team members and their development.
» Enhanced team productivity and scalability by adapting and refining SOPs.
Element451Business Development Team Lead
Apr. 2022 - Nov. 2022» Lead and manage the business development team, setting clear objectives and providing ongoing coaching and mentoring to ensure high performance.
» Develop and implement effective sales strategies to achieve revenue targets and drive growth in new and existing markets.
» Collaborate with the marketing team to develop effective marketing campaigns and collateral, and provide feedback on messaging and positioning to ensure alignment with business objectives.
» Analyze sales data and trends to identify opportunities for process improvement, and work closely with cross-functional teams to develop and implement new initiatives.
Varsity Tutors, a Nerdy CompanySenior Sales Development Representative
Oct. 2021 - Apr. 2022» Build and manages multiple sales pipelines with the drive of organic growth within K-12 business
» Act as a liaison with sales, legal, and finance departments to further contracts and communication
» Track all customer-related activities and communications across transitioning CRMs along with facilitating the cleanup of CRM during the transition period.
» Aide in creating training and development materials to boost growth and confidence across sales representatives for customers.
Varsity Tutors, a Nerdy CompanySales Development Representative
May. 2021 - Oct. 2021» Engaged in outbound research, email, and calls to set meetings for expansive partnerships of K-12
» Worked alongside marketing to have targeted emails based on positions within districts
» Achieved key success metrics and engagement goals on a monthly and quarterly basis
» Worked alongside customer objections and resolutions to promote further customer feedback and collaboration.
Varsity Tutors, a Nerdy CompanyEducational Sales Coordinator
Apr. 2021 - May. 2021» Facilitated outbound and inbound call quality to potential customers requesting information on tutoring courses and homeschool support
» Conducted consultative conversations to determine customer needs and provide customers personalized recommendations and educational solutions
» Completed transactions and or scheduled follow-up conversations with clients based on conversation.
Northland Investment CorporationAssistant Community Manager - Canyon Creek Apts
May. 2020 - Apr. 2021Austin, Texas Metropolitan Area» Monitored and enforced compliance with all company policies and procedures
» Assisted with the supervision of leasing and maintenance staff
» Oversaw rent collection and delinquency
» Served as a representative of the company to residents, staff, vendors, and the public, and maintained high standards of customer service and quality
Northland Investment CorporationResident Relations Consultant - Monterey Ranch Apts
Mar. 2019 - May. 2020Austin, Texas Metropolitan Area» Provided the highest level of service and support to prospects, vendors, and residents
» Organized and managed daily work orders, conducted move in/out inspections alongside lead maintenance technicians » Assisted the Community & Assistant Community manager with final statements, resident event coordination, and conflict resolution » Conducted transfer inspections and renewal paperwork for residents and committed over 1000 renewals for the property » Additional responsibilities included: apartment leasing, touring prospective residents
AdeccoSeasonal Team Lead/ Call Center Representative
Jun. 2018 - Feb. 2019Pueblo, Colorado Area» Answered inquiries by clarifying desired information; researching, locating, and providing information
» Resolved issues through researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
» Kept equipment operational by following established procedures; reporting malfunctions.
NAF HRO Peterson AFB - Child and Youth ProgramsPreschool Teacher
Nov. 2016 - Mar. 2018Colorado Springs, Colorado Area» Created lesson plans that focused on social/emotional well being, fine and gross motor skills, language and mathematic development, and age-appropriate science experiments » Assisted children with meals, potty training, and diapering for children ages 6 weeks to 5 years old
Rocky Mountain SER (Service Employment Redevelopment)Receptionist
Aug. 2015 - Nov. 2016Pueblo, Colorado Area» Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries » Directed visitors by maintaining employee and department directories; giving instructions
» Maintained security by following procedures; monitoring logbook; issuing visitor badges
» Completed tasks assigned by, Office Manager, Center Supervisor, or Area Manager
Rocky Mountain SER (Service Employment Redevelopment)Assistant Preschool Teacher
Aug. 2014 - Aug. 2015Pueblo, Colorado» Sparked imagination, build self-esteem and helped children discover new things each day
» Provided appropriate child supervision, following the Head Start program guidelines
» Provided age-appropriate lessons, recreation and learning experiences for children in care
Healthy Solutions Biofeedback Center, LLCOffice Assistant
May. 2011 - Aug. 2014Pueblo, Colorado, United States» Organized the office layout for accessibility and fire code guidelines
» Maintained the office condition and arranged necessary repairs
» Organized office operations and procedures, acted in place of IT for most repairs to equipment
» Planned in-house or off-site activities, created coordinating invites, posters, and social media posts, and attended networking events
» Updated and regulated website management and curated content and correspondence through the website
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