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Work Background
Half Moon Equestrian CentreAssistant Manager
Jan. 2025Montego BayManaging all areas of this Luxury Horseback Riding Experience.
- Staffing and Training
- Horse Schooling and gentling - Riding Lessons
- Marketing and Communication management - Vendor Relationships
- Guest Experience
Caribbean Producers Jamaica LimitedVilla Specialist
Nov. 2023 - Aug. 2024Montego Bay, Saint James, JamaicaBuilt Relationships with Villa Owners and Household Teams to provide best in class service for Food and Beverage items. Development of new products and offerings to fit the Villa Market. Deep dive into what makes the market tick. Problem solving with clients.
deLisser ConsultancyBusiness Owner
Dec. 2021Montego Bay, St James, JamaicaAssessing current customer service levels
Designing processes and workflows to manage service better Writing SOPs, Team Standards etc. Creating Quality and Accountability measures Talent development through workshopping and training
SoJo Spa ClubQuality Assurance Manager
Jan. 2020 - Nov. 2021Edgewater, NJ-Work closely with the General Manager and Executive Committee to create strategic service goals
-Using defined guiding principles, weave the company culture throughout all training and service models
-Continuous review of departmental service models, policies and best practices -Coach departmental leaders on Standard Operating Procedure documentation and implementation
-Create and manage the Quality Control (secret shopping) process, doing remedial work where identified
-Analyze trends in feedback data
-Identify service gaps and training needs
-Design training modules
-Create and execute Leadership Development Program
-Managing relationships delicately -Key driver of change, creating a positive atmosphere and excitement -Own results and outcomes -Assist with recruiting appropriate talent
-Constant review of my own process and approach
-Effectively communicating the vision of the company
Tishman SpeyerExperience Ambassador
Nov. 2018 - Jan. 2020New York, New York-Driving force in the new and dynamic hospitality initiatives across multiple buildings
-Create welcoming environment for tenants, their clients and guests; ensuring safety
-Manage high-profile and group welcomes
-Actively oversee Lobby operations including physical assets, atmosphere, people, etc. -Subtle supervision of 3rd party vendor (unionized Security Officers)
-Manage all aspects of amenities program – ZO. • Tailor programming to the building - event planning and execution • Communications and marketing to tenants, new hires and staff
• Seek out and manage partnerships with service providers and vendors
• Work within a modest budget to design engaging events -Maintain client relationships by connecting regularly with calls, meetings and outings -Assist our corporate team with statistical reporting by providing accurate data
-Collaborate with team to idea share, remain big picture focused and create the framework to develop this program further, continuing to elevate this program
Bloomberg LPHospitality and Food Services - Guest Experience Specialist
Jul. 2016 - Nov. 2018Greater New York City AreaThe face of the guest experience at our global headquarters in Manhattan. Working closely with the Security team we assisting with running smooth workplace operations. -Develop and manage Cross departmental relationships -Document, provide and modify building tours
-Involved with training new hires
-Assist with high profile events and VIP guests to the building
-Curate experiences for various delegations and groups
Bloomberg LPGlobal Customer Service Representative
Jul. 2015 - Jul. 2016New York CityProvided customer support by telephone to Bloomberg clients. Used available resources to troubleshoot client issues in an efficient and timely manner. -Held an above average Quality Assurance score
-Supported department management as a Deputy Team Leader
-Assisted with new hire training
-Wrote a financial column for the weekly department news letter
Gemini Hospitality ManagementManagement Trainee
Jan. 2013 - Jul. 2013Greater New York City AreaA 6 month Management Training in Rooms Division, Corporate Sales at: The GEM Hotel, Chelsea
(3 Stars, Boutique hotel with 81 rooms) -Supervisory Roles in Housekeeping (team of 6) and Front Desk (team of 3)
-Created a Front Desk Handbook
-Organized various Sales events including the annual Summer Client Party, and sales visits and site tours. This was a very interesting experience that opened my eyes to the operations of a City Hotel, where space is always limited and occupancy is high.
BelmondManagement Trainee
Jun. 2011 - Dec. 2011Siem Reap, CambodiaA 6 month internship rotation among F and B, Front Office, Housekeeping and the Executive Offices of the Hotel at: La Residence d'Angkor by Orient Express (now Belmond)
5 Stars, Includes 4 F&B Outlets, Spa, Full Concierge with 62 rooms -Supervisory roles in F&B (team of 15) and Rooms Division (team of 30)
-Executive Assistant to General Manager
-Created a full tour information guide for Angkor Wat and other temples
This experience was a cultural awakening to the South East Asian style of service, it was challenging from a personal point of view but invaluable.
HALF MOONAssistant Manager
Jul. 2010 - Dec. 2010Montego Bay, JamaicaAssistant Manager and Personal Assistant, Camp Coordinator at: The Half Moon Equestrian Centre, Half Moon Hotel a Rock Resort, Jamaica
Tourism Attraction, 28 horses, various tours and lessons, Children’s Pony Park -Managed a team of 7 people
-Created Children’s Summer Camp Program
-Controlled reservations, payment and guest relations
-Successfully prepared for and endured a hurricane
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