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Work Background
Accenture PortugalSenior Content Reviewer
Feb. 2022Content Moderator: Responsible for analysing all forms of content on the client's platform and taking appropriate action in accordance with corporate policies. The position seeks to accomplish user safety at all times while ensuring target-based productivity, fulfilling translation requests, handling KPI forms regularly and upholding a level of quality higher than 90%.
Sitel GroupAdvisor PT-BR and EN
Oct. 2021 - Feb. 2022Lisbon, PortugalTaking care of special services conditions, handling customers' complaints, arrival and departure information, booking flight tickets or arrange necessary change, refund calculations, billing issue, and selling travel insurance for Sitel's client as an in bound call agent.
Quinta da Comporta - Wellness Boutique ResortRecepcionist
Dec. 2020 - Jun. 2021Carvalhal, Castelo Branco, PortugalWelcome guests to accommodation facilities, provide services such as reservations, guide them through the hotel facilities, give them informations about the area and activities, answer phone calls and handle check ins and check outs.
Quinta da Comporta - Wellness Boutique ResortBaggage Carrier
Jun. 2020 - Dec. 2020Carvalhal, Castelo Branco, PortugalWelcome guests to accommodation facilities, park their cars, help them carry their luggage and guide them through the hotel facilities,
Reali JuniorFood production operative
Feb. 2016 - Nov. 2019Jarinu, São Paulo, Brazil
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