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Work Background
ALX NigeriaOperations || Community Support
Oct. 2024 - May. 2025Lagos State, NigeriaSand Technologies is a technology consulting company with a global presence, based in the USA. Our team comprises talented professionals located in Silicon Valley, France, the United Kingdom, Romania, Africa, and other emerging markets. We have a world-class Academy called ALX, which is a part of SAND. ALX is committed to identifying talented African youths and providing them with intensive digital skills training. We also connect them with job opportunities to reach our goal of creating work opportunities for two million youths by 2030. My experience includes these below and more: * Utilization of Zendesk to manage inquiries and requests from over 20,000+ learners within the ALX community. * Maintain a maximum of 24-hour response time for all learner queries and requests. * Led a comprehensive partnership initiative with various City departments to optimize the learning journey for 20,000+ individuals; integrated feedback loops resulting in a 15% improvement in course completion rates and overall learner engagement.
Exlearn TechnologiesCloud Architect
May. 2024 - Jul. 2024
alx_africaLearning Experience Community Coordinator
Aug. 2023 - Nov. 2023Lagos State, Nigeria
alx_africaLearning Experience Community Coordinator | Volunteer
Jun. 2023 - Aug. 2023Lagos State, Nigeria
AFRICA THRU MY EYESContent Writer | Volunteer
May. 2023 - Jun. 2023Abuja, Nigeria
VencruTechnical Content writer | Blog manager
Nov. 2021 - Jul. 2022Lagos, Nigeria* Developed and executed content strategy by conducting thorough keyword research and crafted SEO-optimized content to maximize online visibility for client portfolios. * Managed, and edited content production and ensured high-quality content by overseeing the blog page and providing editorial guidance to teams of content writers. * Facilitated cross-functional collaboration by partnering with diverse teams, communities, and stakeholders to create impactful educational materials and presentations. * Identified customer needs and delivered solutions by conducting customer pain point analysis and developed contextually relevant content solutions to address their specific challenges. * Created engaging marketing and social media content by contributing to marketing campaigns by crafting compelling content for both traditional marketing channels and social media platforms.
UpworkCopywriter/Content Writer
Sep. 2021 - May. 2023NigeriaDo you want to supercharge the conversion rate on your website and haven't found the best freelancer for the job? You need not look further. Dumping uninteresting content on either your landing page, social media page, or web page can never fetch you the level of conversion you desire. Until you can connect and convert prospective clients/target audiences with JUICY-HOT copies into real-time customers, you might as well lose them to your next-door competitor. --With undivided attention, I will give listening ears to your needs and requests. --I will creatively craft content that is right on target and supercharge traffic to your website. --I will carefully research and create the first draft--and send it over for your feedback via Google Docs or MS Word. In conclusion, what you take away is an incredible copy that converts! You'd like that right? Chat/Call me let's discuss further on your project.
Igweson Global Concept LimitedCustomer Support Executive || Executive Assistant
Jul. 2017 - Mar. 2023Nigeria* Achieved a 90% first contact resolution rate for inquiries and requests from tenants and external stakeholders by utilizing active listening and clear communication. * Resolved 100% of landlord-tenant disputes (20+ cases) within a short timeframe through effective communication and mediation. * Utilized technology (Google Workspace) for data entry, correspondence, report writing and to streamline processes, increasing efficiency by 15%. * Negotiated with partners for contracts on online marketing/advertising to minimize expense and uplift return on investment (ROI) while collaborating with the CEO to develop our website, create promotional brochures, and strategize improvements in communications. * Scheduled meetings for the CEO, flight bookings, reservations, etc. * Performed tasks like document preparation, editing, email management, using Google slides - presentation of design and creation, report writing, and project management.
Diana Ogwor & Co. LimitedAudit trainee - Chattered Accountant
Mar. 2017 - Jun. 2017Lagos, Lagos State, Nigeria✓Audited Companies, Schools and Hotel accounts, balanced their accounts and updated them when they are running at a loss or profit. ✓Assisted in preparing tax documents.
Topal Investment LimitedVolunteer - Administrative Assistant
Nov. 2016 - Jun. 2017Lagos State, Nigeria✓Acting as a first point of contact: dealing with correspondence, agents and clients. ✓Filed most of the company’s document and closed some contacts in favour of the company. E.g One of the terrace buildings owned by the Late Doc. Chief Ekueme (former Vice President of Nigeria) in Oniru Estate, Lekki Phase 1. Lagos, Nigeria. ✓Supervision of the Logistics team
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