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Work Background
Maynooth Station LodgeCo-Owner
Sep. 2024Maynooth, Ontario, Canada
JA CanadaSalesforce & IT System Administrator
Mar. 2023 - Sep. 2024CanadaEnsuring 100% CRM adoption across Canada over two phases of onboarding.
Swish Maintenance LimitedCRM Product Manager
Aug. 2021 - Aug. 2022Peterborough, Ontario, CanadaCRM vision mapping for current and future CRM installations. Evaluation of plugin modules, new solutions, and custom module development with in-house and virtual overseas resources. In-person and virtual sales support. Data architecture design and implementation. Data cleansing and validation.
Swish Maintenance LimitedProject Manager: HR and Payroll
Feb. 2021 - Aug. 2021Peterborough, Ontario, CanadaCeridian Dayforce project implementation and data validation lead. Successful migration of validated human resource data for over 300 staff from Payworks to Dayforce.
Swish Maintenance LimitedDigital Project Manager: Interactive and Immersive Learning
Feb. 2020 - Feb. 2021Peterborough, OntarioDesign and development of interactive training and marketing content. HR, IT and Marketing team direction and support. Engaging knowledge base authoring, video, training and support. Immersive 360 degree XR Extended Reality and VR-ready training modules using SmarterU, CenarioVR, Vyond tied together with custom-developed digital solutions.
JA CanadaCRM Strategist
May. 2019 - Mar. 2023Toronto, Canada AreaJA Canada is a data-driven organization that brings financial literacy to thousands of students every year. As a result of the successful implementation of Salesforce (NPSP) at a local chapter, Rick developed the core of a best-practice approach to developing and supporting funding efficiencies and process. Taking the lead from industry leaders like our current project facilitator Deloitte, Rick worked with the JA Board and Chapter Managers to map out a multi-million dollar multi-year digital strategy.
Swish Maintenance LimitedTechnical Program Manager: CRM
Aug. 2018 - Feb. 2020Peterborough, OntarioCustomer Relationship Management (CRM) Administration with SuiteCRM (replaced Salesforce). Custom report and dashboard building supporting organization-wide CRM adoption. KPI goal of 100% CRM adoption was achieved in less than six months. Freshdesk and Zendesk support agent. Teamwork and Asana administrator. API project mapping and flow diagrams. Driving business forward with effective data analysis. Contributed to efforts that generated over $15,000 per month in savings from a successful migration from Dynamics CRM to SuiteCRM plus a proprietary quoting system with 4x increase in momentum of system-based quote generation. GeoTab fleet telematics management system custom IT support. Implementation of a proprietary printing and packing solution to ensure compliance and safe transportation of dangerous goods.
PeopleReadyOffice Manager
Jan. 2018 - Dec. 2020Peterborough, Ontario, Canada• Managed daily operations of a busy temp agency focused on local construction projects. • Conducted safety training sessions and delivered corporate training to ensure compliance and worker readiness. • Oversaw new worker onboarding and generated reports to maintain operational efficiency. • Liaised with local contractors, including waste management and construction teams, to coordinate project needs.
Fleming CollegePart Time Instructor
Dec. 2016 - Jan. 2017Cobourg, OntarioProject Management
JA Northern & Eastern Ontario (JA-NEO)Salesforce Administrator, Virtual Instructor Lead Training Project Lead
Nov. 2016 - Mar. 2023Peterborough, Ontario, CanadaCreate and curate digital content and platform to support the onboarding process for mentors and volunteers. Salesforce administrator. Microsoft Exchange migration expert. Generalist IT support.
uConnect, Inc.Client Success
May. 2016 - Aug. 2016Greater Boston AreaA Career Content Management System for the Next Generation of Higher Education. - Technical documentation. - Knowledgebase curation and updates. - Project Management. - Time and task tracking and reporting. - Member of the 24-7 support team answering onboarding and operational queries about the platform. intercom.io
Durham CollegePart Time Teacher, School of Business and IT Management
May. 2016 - Aug. 2016Oshawa, OntarioProject Management
ardee XYZCreative Director
Jan. 2016 - Mar. 2023Ontario, CanadaWe are a VR storytelling animation studio. Virtual Reality is an exciting way to tell your brand's stories. Through charming 3D animation, take your customers a little bit deeper into your brand. Whether accessing your VR film through YouTube, Google Cardboard, or Oculus Rift, we've got you covered. Subscribe to our podcast. Guests include the National Film Board of Canada, Sheridan College, and more. www.ardee.xyz
BlushDropBusiness Owner
Jan. 2016 - Dec. 2020Peterborough, Ontario CanadaFINALIST: 2018 Season 13 CBC Dragons' Den. WINNER: 2016 Peterborough Bear's Lair Entrepreneur Competition, Innovation Award. http://www.thepeterboroughexaminer.com/2016/04/27/kawartha-local-blush-drop-win-2016-bears-lair-competition-in-peterborough DIY wedding video solution for internet-savvy wedding couples. $347 is all you pay. Save thousands by using video shot by your friends and family on their phones. No app required. No special cameras to ship. No login or passwords for guests. We edit your video into a beautiful montage.
Durham CollegePart Time Teacher, School of Media Art and Design
Sep. 2011 - May. 2017Oshawa, OntarioStudio Management
Durham CollegeMultimedia Specialist, Communications and Marketing
Nov. 2010 - Aug. 2012
Self EmployedTeamwork.com Virtual Assistant
Jan. 2010 - Mar. 2023World-wideCertified Teamwork.com administrator with the new UpWork Direct Contract program. You don't need to be an UpWork client, and we work on the terms of our contract directly, at no cost to you. I pay the 3.4% fee and my work is still guaranteed through UpWork.
Pine Post Productions
Oshawa, Ontario
Spelunk Works
Greater Boston Area
Toronto Star
1 Yonge St Toronto Ontario
Method Studios
Vancouver, British Columbia, Canada
Organic
Bell Media
Toronto
The Second City
Walt Disney World
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