Imelda Nyakinyua

Operations Manager @Venusswift Solutions Ltd

Technical Support AgentCall Center TrainerCall Center SupervisorTelemarketerOutbound Sales SpecialistAppointment SetterSales RepresentativeSupport SpecialistData Entry AssociateTyping SpecialistData Entry SpecialistData EntryProject CoordinatorOffice AdministratorResearch AssistantOffice AssistantExecutive AssistantPersonal AssistantAdministrative AssistantAssistantComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCase ManagerChief Customer Officer (CCO)Customer Success ManagerHelp Desk SupportCustomer ServiceCold Calling SpecialistCustomer Support RepresentativeCall CenterArtist ManagementAffiliate MarketingEntertainmentMarketing

With a solid foundation in administrative support and customer service, I have developed strong organizational, communication and problem-solving skills throughout my career. Early roles in administration provided expertise in coordinating daily office operations, managing documentation and supporting cross-functional teams. Customer service positions further strengthened my ability to build relationships, address client needs and maintain high satisfaction levels. Leveraging these experiences, I transitioned into operations management, where I now oversee workflow efficiency, team performance and process improvement initiatives. I am known for my adaptability and leadership, I excel at implementing streamlined procedures, optimizing resources and ensuring operational goals are met. This combination of hands-on service experience and strategic operational insight enables me to drive consistent, high-quality results across the organization.

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Network Power<100 people

Roles

💰100%

Investor & VC

🔥100%

Startup Founder

💸100%

Marketing

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Work Background

Operations Manager

Venusswift Solutions LtdOperations Manager

Office Administrator

Design Analyze Communicate, Africa (DAC-A)Office Administrator

Mar. 2019 - Jul. 2023

Customer Service Representative

I&M Bank LtdCustomer Service Representative

Nov. 2017 - Feb. 2019

Filing Clerk

Studio62 InteriorsFiling Clerk

Apr. 2015 - Dec. 2015Nairobi, Kenya

Business Development Executive

Infama Insurance AgencyBusiness Development Executive

Oct. 2014 - Mar. 2015Nairobi, Kenya

Procurement Intern

Telkom Kenya - OrangeProcurement Intern

Jun. 2013 - Aug. 2013Order Processing, Receiving stocks, making deliveries, documentation, inventory management, maintaining stock records and stock balances.

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Providing end-to-end operational oversight

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