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Work Background
Perkily.ioCo-Founder
Oct. 2024City of Johannesburg, Gauteng, South AfricaPerkily is revolutionizing healthcare and wellness engagement through the power of AI and loyalty. As Co-Founder, I lead product strategy, growth, and partnerships—building a smarter, patient-centric experience for clinics, pharmacies, and wellness brands. What I Do: Vision & Leadership: Defined and executed the strategic roadmap to bring an AI-powered, loyalty-driven healthcare platform to life—from concept to launch. Product Development: Oversaw the development of our patient and provider apps, including FlemingAI (our clinical assistant) and Perkily Pro. Go-To-Market: Spearheaded go-to-market strategies across South Africa, Australia, the Middle East. Partnerships & Sales: Built relationships with medical practices, spas, and health brands to expand our client base and drive adoption. Fundraising & Investor Relations: Developed pitch materials, financial projections, and secured early-stage funding conversations. Key Highlights: Launched AI-powered appointment booking, symptom checker, and loyalty engine to improve healthcare access and retention. Built the initial team and grew Perkily from an internal Softlytic product into a standalone startup. Perkily is where health meets habit—one reward, one reminder, one conversation at a time.
Softlytic.ioSenior Customer Success Consultant
Jun. 2023City of Johannesburg, Gauteng, South AfricaAs a Customer Success Consultant at Softlytic, I partner with businesses to design and execute strategies that maximise client satisfaction, retention, and lifetime value. My role blends strategic advisory, operational execution, and relationship management, ensuring that every client engagement translates into measurable business growth. Core Responsibilities Client Strategy & Onboarding – Develop tailored client success roadmaps, ensuring alignment with business objectives and smooth implementation. Account Management – Act as the primary strategic contact for clients, proactively addressing needs and identifying growth opportunities. Retention & Growth Optimisation – Design and execute initiatives to boost customer loyalty, reduce churn, and increase upsell/cross-sell opportunities. Performance Tracking & Reporting – Define and monitor KPIs such as Net Promoter Score (NPS), customer retention rate, and ROI from client success initiatives. Process Improvement – Audit and refine client engagement workflows, implementing best practices to improve efficiency and outcomes. Stakeholder Engagement – Liaise with senior decision-makers to maintain alignment, provide strategic recommendations, and present results. Training & Enablement – Equip client teams with the tools, resources, and skills required to deliver exceptional customer experiences. Key Achievements Delivered bespoke client success programmes for international and local brands, leading to measurable improvements in retention and engagement. Spearheaded operational efficiency projects, enabling partners to improve client response times and customer satisfaction scores. Established Softlytic’s results-driven client success framework, now applied across multiple industries and client types. Core Skills Customer Success Strategy | Client Relationship Management | Retention & Growth Planning | KPI Tracking & Analytics | Stakeholder Engagement | Onboarding & Enablement | Process Optimisation
Harvest AnimationCustomer Success Advisor
Aug. 2022City of Johannesburg, Gauteng, South AfricaI am one of the latest founding employees of Harvest Animation and I am responsible for the Client Engagement portfolio (fractional role), overseeing both Customer Success and Growth Management initiatives. At Harvest Animation, we specialise in delivering our clients’ communication, training and education initiatives through animation and infographics. We design, develop and deliver animation and infographics according to our clients’ requirements. In this digital era, many organisations and consumers consider animation and gamification to be extremely effective channels of conveying information. They are highly customisable, captivating, entertaining and easily understood by the target audience. We partner with our clients to ensure that the animations and infographics are clear, creative, precise and delivered with quality.
Growth-XSenior Customer Success Manager
Mar. 2022 - Jun. 2023• Responsible for a portfolio of clients in the EMEA & U.S region. • Conducting product demos to both new clients and potential prospects. • Engage in the customer onboarding process and advising them on effectively utilising the software based on their needs and business plan. • Support clients throughout their customer journey and ensuring product adoption. • Develop strong customer relationships promoting satisfaction, retention, and loyalty. • Working with the CS team to ensure the highest quality of service is delivered to all clients and prospects, so all relevant requests are handled correctly. • Working closely with the QA and engineering teams to attend to JIRA tickets and identify root causes for customer dissatisfaction (if any). • Working closely with the QA and engineering teams to enhance product functionality and features. • Identifying customers with low-performing campaigns, and suggesting solutions for performance enhancement. • Work with CRMs to maintain accurate records of all customer details, dialog, and sales and upsell opportunities.
GrowthonicsCustomer Success Executive
May. 2021 - Feb. 2022City of Johannesburg, Gauteng, South Africa• Proactively engaging and building strong relationships with C-level, Director and owner titles of some of Europe’s well established organisations. • Managing a team of analysts, campaign strategists and sales development representatives to execute successful campaigns for clients. • Responsible for developing customer relationships that promote retention and reduce churn. • Assisting clients with strategic processes, ensuring that they are equipped with the necessary knowledge and expertise to promote success. • Monitor and analyze client data reports to ascertain account health/risk and take any necessary risk management steps. • Facilitate kick-offs, on-boarding, pilots and on-going monitoring. • Determining customer’s expected objectives and continuously communicating these with internal teams to ensure successful execution. • Ensuring enhanced customer experience by addressing customer concerns, questions and resolving problems in the quickest time possible. • Taking a consultative approach to ensure customers are set up for long-term success as key accounts benefiting from Growthonics services.
SoftlyticFounder
Oct. 2019City of Johannesburg, Gauteng, South AfricaSoftlytic is a specialist Client Success and Growth Management Consultancy, dedicated to helping businesses achieve lasting success through stronger client relationships. Since our launch in 2019, we’ve built a reputation for driving measurable improvements in customer satisfaction, retention, and overall client outcomes for a diverse portfolio of partners. As Founder, I work alongside our partners and consultants to set strategic direction, champion innovation, and ensure operational excellence. From day one, my focus has been on building a consultancy that not only delivers results but also creates meaningful, lasting impact for our clients. I’ve been hands-on in guiding Softlytic from its inception to becoming a trusted leader in the Client Success space — shaping our growth, expanding our services, and nurturing a high-performance culture. Core responsibilities include: • Strategic Leadership – Defining and steering the company vision in line with our mission and values. • Business Development – Identifying and pursuing growth opportunities across industries and markets. • Team Building – Leading a skilled, collaborative team that thrives on innovation and results. • Stakeholder Engagement – Building and maintaining strong relationships with clients, partners, and industry leaders. • Operational Oversight – Optimising processes for efficiency, quality, and scalability. • Brand & Partnerships – Representing Softlytic at industry events and forging partnerships that extend our impact. At Softlytic, we don’t just consult — we embed ourselves in our clients’ journeys, tailoring strategies to their unique goals and delivering a results-driven, customer-centric approach every step of the way.
Softlytic.ioFounder
Oct. 2019City of Johannesburg, Gauteng, South AfricaSoftlytic is a specialist Client Success and Growth Management Consultancy, dedicated to helping businesses achieve lasting success through stronger client relationships. Since our launch in 2019, we’ve built a reputation for driving measurable improvements in customer satisfaction, retention, and overall client outcomes for a diverse portfolio of partners. As Founder, I work alongside our partners and consultants to set strategic direction, champion innovation, and ensure operational excellence. From day one, my focus has been on building a consultancy that not only delivers results but also creates meaningful, lasting impact for our clients. I’ve been hands-on in guiding Softlytic from its inception to becoming a trusted leader in the Client Success space — shaping our growth, expanding our services, and nurturing a high-performance culture. Core responsibilities include: • Strategic Leadership – Defining and steering the company vision in line with our mission and values. • Business Development – Identifying and pursuing growth opportunities across industries and markets. • Team Building – Leading a skilled, collaborative team that thrives on innovation and results. • Stakeholder Engagement – Building and maintaining strong relationships with clients, partners, and industry leaders. • Operational Oversight – Optimising processes for efficiency, quality, and scalability. • Brand & Partnerships – Representing Softlytic at industry events and forging partnerships that extend our impact. At Softlytic, we don’t just consult — we embed ourselves in our clients’ journeys, tailoring strategies to their unique goals and delivering a results-driven, customer-centric approach every step of the way.
Roambee CorporationCustomer Success Manager
Mar. 2017 - May. 2021Durban Area, South Africa• Responsible for developing customer relationships that promote retention, renewals and loyalty. • Responsible for a portfolio of Clients in the Sub-Saharan Africa region. • Assisted clients with strategic processes, ensuring that they had the necessary tools to promote success. • Analyzed client data reports to ascertain renewal risk while assessing account trends. • Facilitated on-boarding, pilots/demos and training up until deal closure and deployment. • Tailored customer relationships by determining their expected needs and requirements and finding the correct solutions to ensure successful outcomes. • Built long-term customer relationships and advised customers on purchases and new product features and releases. • Directed calls to appropriate individuals and departments. • Ensured superior customer experience by addressing customer concerns and resolving problems on the spot. • Shared best practices for customer service with other team members to help improve the company's efficiency. • Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department. • Attend networking events to meet new prospects and expand business opportunities through partnerships.
Bay City PropertiesProperty Consultant
Jan. 2017 - Mar. 2017Durban Area, South Africa
Wakefields Estate AgentsProperty Consultant
Apr. 2016 - Jan. 2017Durban Area, South AfricaWakefields Beach Office
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