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Work Background
SumsubBilling Manager
Jun. 2024As a Manager of Billing Operations at Sumsub, I oversee end-to-end billing processes, ensuring timely, accurate, and compliant invoicing for a global customer base. My role involves scaling billing operations to support revenue growth, optimizing systems, and collaborating across finance, sales, and customer service teams to resolve disputes and enhance client satisfaction. I thrive in transforming billing functions within fast-paced SaaS environments, leveraging my expertise in subscription and usage-based models, and CRM tools. With strong analytical skills and a focus on continuous improvement, I monitor performance and drive efficiency. Key strengths include implementing billing software, optimizing processes, and delivering exceptional customer service while navigating the complexities of a high-growth, agile organization.
Restored Purpose CounselingBilling Manager
Aug. 2021 - Jan. 2024United StatesUtilizing exceptional organizational skills to manage billing operations and insurance verification for new and existing clients.
Proficient in billing software applications and MS Office for effective communication and documentation.
Demonstrating attention to detail in explaining financial responsibilities to patients and addressing billing and insurance queries.
Playing a key role in improving monthly aging reports and optimizing reimbursement processes.
LISTAFounder
Mar. 2020 - Nov. 2023- Lead and directed multiple project teams engaged in the design, implementation, and/or modification of Lista Platform
- Prepared project execution plan and identified appropriate technical and business resources needed for the team
- Ensured projects are completed on schedule, within budget, and meet the technical requirements of the assignment
- Functioned as a lesion between tech and non-tech
NICA HEARTBEAT INCCo-Founder
Aug. 2016 - Feb. 2022USA / NicaraguaEstablished registration processes and obtained 501C3 status, showcasing a keen understanding of legal and organizational frameworks.
Developed business plans, set up policies and guidelines, recruited members, and implemented employee policies.
Successfully organized charity fundraisers, created presentations for donors, and implemented development strategies.
Zadig & VoltaitreBusiness and Sales Development Representative
Nov. 2013 - Dec. 2015Aspen, COSuccessfully managed store opening operations, including recruiting staff, overseeing contractors, and organizing opening events.
Exceeded sales goals by expanding clientele databases through private showings, events, and strategic cold calling.
Maintained a deep understanding of the local market to exceed customer expectations and provided product knowledge training.
La MartinaSales Development Representative / GM
Oct. 2011 - Jun. 2013Aspen, CO USASupervised the construction and opening of the store, implementing POS systems and inventory management.
Developed repeat and consignment clientele through educational initiatives and exceeded sales goals through various campaigns.
Maintained excellent customer service, promptly addressing issues and ensuring customer satisfaction.
Morgenthal FredericCertified Optician / Sales
Jun. 2010 - Oct. 2011Aspen, Colorado, United StatesGot Opticians certification in a short period of time
Exceeded personal sales goal by providing excellent customer service
Worked closely with labs to fill in complicated prescriptions and filled prescriptions in the lab on-site
Organized store events to engage new clients, excellent communications skills
Proactively searched new opportunities to engage new clients
Nicaragua Family GetawaysHospitality | Real Estate | Luxury Travel Experience
Feb. 2010 - Sep. 2022Tola, Rivas, NicaraguaEnhanced online presence through website development and social media management, resulting in a 20% increase in sales.
Applied strategic decision-making to analyze and improve cash flow, achieve cost reductions, and overcome seasonal challenges, change and update reservation channels.
Managing the entire guest journey from initial contact to booking.
Oversee flawless trip arrangements, adapting to last-minute changes and unforeseen circumstances.
Deliver personalized, discreet services ensuring high guest satisfaction and maintaining confidentiality, managing the entire guest journey from initial contact to booking.
Source accommodations on and off-platform, handle inquiries, secure reservations, and manage payments.
Oversee flawless trip arrangements, adapting to last-minute changes and unforeseen circumstances.
Exceed key sales and service performance indicators, acting as a reliable point of contact for guests.
Cultivate relationships with luxury homeowners, real estate, villas, and vendors for top-notch service.
Provide accurate cost estimates, manage budgets, and negotiate favorable rates and amenities.
Loro Piana / Gucci / FendiAssistant Manager
Jul. 2007 - Jul. 2009Aspen, COLed recruitment efforts to bring in top-tier talent, demonstrating a knack for identifying and onboarding individuals aligned with the store's objectives. Managed inventories, conducted cycle counts, and implemented strategic outreach techniques, surpassing personal sales and store goals. Transferred skills in clientele management, successfully filling the Visual Reference position, implementing visual directives to enhance the store's overall luxurious ambiance.
Loro Piana / Gucci / FendiVisual Merchandiser
Jan. 2007 - Apr. 2015Aspen, COWindow displays and Interiors: Gucci, Fendi, La Martina, Zadig et Voltaire, Loro Piana
FendiAssistant Manager
Aug. 2006 - Jul. 2007Aspen, Co USA- Interacted with buyers, placed special orders, conducted inventories and cycle counts. - Provided outstanding customer service and maximized sales.
- Responsible for client relationship development and implementing trunk shows and other clientele events. - Merchandizing the floor and the windows.
- Assisted with payroll, transfers, shipping and other duties like store maintenance and improvements.
GucciSupervisor
Feb. 2004 - Aug. 2006Aspen, CO USA- Client development - utilizing all selling tools (client book, consignment book, clientele portal, follow up).
- Developing strong product knowledge.
- Maximization of trunk shows and store events.
- Other duties include payroll, sales audits, cycle counts, transfers and shipping, merchandising.
- Achieved and exceeded personal sales goals.
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