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Work Background
DynataCustomer Service Team Lead
Oct. 2019Timis County, Romania•Responsible for end to end project management of both individually managed projects and projects managed by direct reports.
•Help manage client relationships for my team’s business portfolio.
•Actively monitor and update management with key performance indicator data.
•Responsible for staff administration including reviews and salaries.
•Use advanced capabilities to complete custom/complex projects without a clear, published solution.
•Provide training for my team members in a rapidly changing environment.
DynataSenior Project Manager Italian
Apr. 2019Timis County, RomaniaAs a project manager at Dynata I am - managing Full service and sample only national and international projects.
-setup and implement new and ongoing projects
-ensure clear communication with the client and the other teams
-set client expectations and project delivery timelines
-project coordination with our internal teams
-project coordination with external partners including translation agencies and network partners -perform customer relationship management -prepare invoice
-proactively identifying project risks and finding solutions
DynataProject Manager II Italian
Mar. 2018 - Apr. 2019TimisoaraAs a project manager at Dynata I am - managing Full service and sample only national and international projects.
-setup and implement new and ongoing projects
-ensure clear communication with the client and the other teams
-set client expectations and project delivery timelines
-project coordination with our internal teams
-project coordination with external partners including translation agencies and network partners -perform customer relationship management -prepare invoice
-proactively identifying project risks and finding solutions
DynataProject Manager Italian
May. 2016 - Mar. 2018TimisoaraAs a project manager at Dynata I am - managing Full service and sample only national and international projects.
-setup and implement new and ongoing projects
-ensure clear communication with the client and the other teams
-set client expectations and project delivery timelines
-project coordination with our internal teams
-project coordination with external partners including translation agencies and network partners -perform customer relationship management -prepare invoice
-proactively identifying project risks and finding solutions
Toluna CorporateItalian community manager
Oct. 2015 - May. 2016• Respond to members inquiries, handle them in order to resolve their complaints.
• Communicate with internal departments in order to obtain the necessary information to resolve the complaints.
• Prepare weekly reports.
• Provide feedback to the Team Leader and report when there are issues.
DOMENIILE TOHANI S.A.Merchandiser
Aug. 2009 - Feb. 2011Timisoara• Product promotion
• Arranging the company products in the shelves
• Discussions and negotiations with the store manager
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