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Seamless Distribution Systems ABVice President of Global Operations and Delivery
Sep. 2023United Arab Emirates
Seamless Distribution Systems ABRegional Manager Operations & Delivery (Middle East and Pakistan Region)
Jan. 2020 - Aug. 2023Dubai, United Arab EmiratesAs Operations Manager at Seamless Distribution Solutions in the Middle East and African region, I was responsible for overseeing the successful implementation of E-Top-up, E-Voucher, and Money Remittance systems. This included planning the delivery and approach, designing the network and system layout, configuring network and system components for necessary reachability, and optimizing performance for application deployments. • Management and Implementation of projects for customers in the region. • Managed SLAs and operational accounts for approximately 18 customers in the region, serving a subscriber base of around 200 million and maintaining peak TPS of 500. • To improve efficiency and process management, I implemented a KPI-based process for managing the operations team, leading to improvements in process and team performance. • To achieve these goals, I led a highly skilled team of system engineers, providing guidance and support to facilitate their learning and growth. As a result, my team remained motivated and continued to produce high-quality work throughout our projects.
Seamless Payments ABLead System Engineer | Customer operations Manager | Customer success manager
Jan. 2016 - Jan. 2020LahoreRoles & responsibilities: • Designed, delivered and supported Seamless Distribution Solutions (E-Topup, E-Voucher, Money Remittance etc) in Middle East & Pakistan Region. • Oversaw application deployment and delivery including SIT, UAT, Performance testing etc. • Developed architectural plans for managing large scale infrastructure, configuration management and automated deployments. Successfully integrated the solution with operator nodes such as Charging Systems (CS/AIR nodes, OCS), Voucher Systems, HLR and SMSC. • Prepared hardware dimensioning and BoQ in response to RFPs from different Telecom operators. • Administered MYSQL database and configured, managed and set up Master-Slave and Master-Master replication
Seamless Payments ABSystem Engineer | Support Engineer
Jun. 2014 - Jan. 2016LahoreResponsible for Design, Delivery, Support of Seamless Distribution Solutions (E-Topup, E-Voucher, Money Remittance etc) in Middle East & Africa Region. *Testing and deployment of applications on-site. *Providing on-site and remote support to customer in Middle East and Africa Region . Resolving customer tickets and CR’s and liaising with QA and PD for resolution of tickets and inclusion of features. ***Tools :: Apache, Tomcat, MySQL, Postfix, Kannel, Bash Scripting, Jira, Bugzilla, OTRS, SVN, Git SoapUI, HaProxy, Stunnel, Zookeeper, Nagios, Munin, Ganglia
Information Systems Associates FZEConsulatant
Feb. 2014 - May. 2014- Implementation of systems on client sites. - Working for improvement of business of ISA inside Pakistan. - Provide account management facilities to clients inside Pakistan
Shaheen Air International - officialSenior Manager | Agile project manager | Customer operations expert
Nov. 2011 - Dec. 2013KarachiRoles & responsibilities: • Successfully managed a cross-functional IT team of 30 individuals, including developers, testers, system engineers, and helpdesk support personnel. • Maintained 99.99% uptime for the applications that were serving around 200,000 customers a month for Shaheen Air and generating around 1M transactions per week. • Implemented code management best practices and introduced SVN as a code repository, resulting in improved performance and reduced errors in the system. • Improvement of the performance and removal of on-going errors from system. • Led the implementation of a Disaster Recovery (DR) plan for mission-critical applications and established VPN-based connectivity across all SAI offices. • inventory management system for more effective asset management and introduced Active Directory to enhance control and security over end-user access at Shaheen Air International. System Engineer
Warid TelecomSystem Engineer
Apr. 2011 - Oct. 2011Lahore,Pakistan• Managing Solaris based Data centre servers for IT department. • System Administration for different servers • Providing services like restarting domains, mediated files to different teams in IT department.
Amigo Software LimitedSoftware Engineer
Jan. 2010 - Mar. 2011Lahore, PakistanAmigo Software has been set up in the UK exclusively for the Alcatel-Lucent channel in UK, Europe and around the world. They work in entire CTI and VOIP area and make applications compatible for both OXO and OXE. OXO and OXE are PBX’s of Alcatel. I worked as a Software Engineer in this company. My major task was development in .NET framework in C#. I have • Developed desktop applications based on client-server model in .Net framework in C#. • Configured Alcatel PBX OXE for use in different software products like call recorder. • Worked with TAPI layer, know how of CSTA. • Using a third party driver application for Alcatel OXE developed a software to perform different call operations on Ip phones of Alcatel.
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