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Work Background
Imperial College LondonPersonal Performance Coach
Jan. 2019Provide 1:1 and group coaching for staff and students, focusing on performance, confidence, resilience and career transition. Support facilitation and coaching on leader and manager-as-coach programmes across the University. Integrate mindset and behavioural coaching techniques to help individuals sustain change and personal growth.
Imperial College LondonBusiness Readiness Coach & Training Lead
Mar. 2018London Area, United KingdomDesign and deliver change readiness initiatives for managers and teams adopting new processes and systems. Conduct readiness assessments, stakeholder analysis and engagement planning to ensure smooth transitions across departments. Supported the creation of Communities of Practice to build internal change capability and share best practice. Trained in LEAN tools and methodologies (green belt) to identify inefficiencies and integrate process improvement with people change. Deliver workshops, full day training and masterclasses on Lean principles, tools and techniques to build capability at Imperial. Setup, led and managed a Community of Practice for business process management, operational improvement, change management and project management. Co-authored the training strategy for a major transformation modernising professional services across HR, Finance, Procurement and Research Administration.
Save the Children UKInformation Technology Business Partner
Feb. 2016 - Feb. 2018London Area, United KingdomEstablished and led a new business partner function, aligning technology and organisational strategy. Introduced forums for business prioritisation and governance, improving transparency and delivery alignment. Qualified as an Accelerated Delivery and Improvement (ADI) Practitioner, later coaching others through certification.
London School of Hygiene and Tropical Medicine, U. of LondonInformation Technology Business Partner
Sep. 2012 - Jan. 2016London Area, United KingdomManaged senior stakeholder relationships across three faculties, promoting innovation and service improvement. Led successful technology and service transformation initiatives supporting 1,000+ staff and students.
University of CambridgeInformation Technology Support Technician
Oct. 2006 - Aug. 2012Cambridge, England, United KingdomDelivered end-to-end IT service improvement, infrastructure relocation, and process redesign. Introduced new digital tools and training that enhanced service delivery and efficiency.
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