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Work Background
Altavita AdvisoryManaging Principal
Jul. 2025Australia
AccentureGlobal Client Account Lead
Aug. 2023 - Jun. 2025AustraliaLeading globally diverse team in USA, UK, ANZ, India and Manila to support the delivery of value and transformation in one of our largest and most important insurance accounts.
Kangaroo ValleyOn Leave
May. 2023 - Aug. 2023Australia
IBMGrowth and Strategy Executive Senior Partner - ANZ, South East Asia, Korea - IBM Consulting
Apr. 2022 - Aug. 2023Sydney, New South Wales, AustraliaSupporting transformation, growth and new business integration across Australia, New Zealand, South East Asia and Korea for IBM Consulting.
IBMSenior Partner - Hybrid Cloud Services Lead - Australia New Zealand
Jun. 2018 - Apr. 2022Sydney, AustraliaResponsible for leading the Hybrid Cloud Services business in Australia New Zealand. This business delivers services from high value strategic cloud advisory, modernisation and migration, security, application and platform engineering services for ASX 200 organisations. We leverage more than 1000 professionals across multiple countries and workforce types to deliver transformational value to clients with a senior leadership team of >90 Partners and Associate Partners bringing differentiated experience and capabilities. Day-to-day responsibilities include strategic growth leadership, operating model transformation, people engagement and leadership, innovation through capability, asset and tool development, sales, continuous business improvement, revenue and profit, and ANZ leadership team contribution. Under my leadership we have delivered differentiated year-on-year growth across multiple dimensions establishing a growth trajectory that will see us doubling our business by 2024 by both organic and inorganic means. I also actively mentor and coach emerging and established leaders across our business with a focus on diverse candidates as well as successfully sponsor our new partner promote candidates through the promotion process.
EYPartner - Performance Improvement Customer and Strategy
Jan. 2017 - May. 2018Sydney, AustraliaDriving customer and strategy transformation solutions for clients across Australia and New Zealand with embedded digital solutions. Responsibility for the Sydney Customer practice and People Partner for Advisory Sydney as well as driving the breadth of EY solutions within two focus accounts. Key industries included Utilities, Consumer products, Technology, Aged Care, and Media.
AccentureSenior Managing Executive: Client and Market Development for Financial Services Operating Group
Jan. 2016 - Dec. 2016South AfricaResponsible for leading and supporting our diversified portfolio of business at two priority clients in the Retail Banking and Insurance Sectors and leading our Management Consulting business for Financial Services Industry in South Africa. Specific focus on customer experience design, digital business transformation and enablement, Fintech, Robotics, and new innovative technologies changing the landscape of the industry.
AccentureManaging Executive: Strategy for Communications, Media & Technology (CMT).
Jan. 2014 - Jan. 2016South AfricaResponsible for directing the development, management and delivery of all strategy work within the CMT group, helping businesses architect change, transform, create business value, increase organizational agility, and unlock opportunity. Member of Accenture Strategy Group Chief Executive's Advisory Board
AccentureSenior Executive - Communications, Media and Technology Consulting Director
Sep. 2009 - Aug. 2014Responsible for all Management Consulting work within the CMT group, assisting clients to improve performance and create value through profitable growth, innovation, operational excellence and transformational change. • Established the CMT Management Consulting Business in South Africa in 2009, growing it to the largest Management Consulting Business in 2014 in terms of sales and revenue, with a dedicated industry team of more than 30 people.
• Was appointed South Africa Management Consulting lead in July 2013 and then after global operating model change in September 2013 was appointed COO of the newly formed Accenture Strategy South Africa business. • Originated an opportunity pipeline across Accenture Strategy, Management Consulting, Technology, System Integration and Outsourcing. • Architected multiple value/outcome - based ideas that have successfully delivered incremental value for both the client and Accenture.
AccentureClient Account Lead
Sep. 2009 - Aug. 2014South AfricaWas responsible for leading and shaping the development of a large communications client into a top 3South African client and and Top 10 client in 4 years. Areas of focus included C-Suite relationships, cross functional revenue and cost reduction initiatives, group-wide commercial and contracting arrangements, technology driven transformation programmmes, and client account management.
AccentureOperations and People Management Executive Responsibilities
Sep. 2005 - Aug. 2014Accenture• Managed teams of 3 to 200 resources including client resources across all levels.
• Forecasting and financial reporting management of business unit at a local and global level.
• Management of people, process and technology requirements to establish a new consulting business unit of over 220 people. Included developing specific capability and skills building agenda, recruiting, scheduling, budget management, and sales activities.
• Represented Accenture South Africa on Global Leadership Advisory Panel for Management Consulting – 3 years.
• Managed targeted marketing budget of >R6m for client marketing initiatives in 2014.
• Redefined graduate and consultant recruiting processes for targeting management consulting talent and enhancing skill levels in organization.
• Supported diversity and inclusion agenda both at a local and global level.
• Expert faculty for over 12 years delivering multiple training and development courses at Accenture’s international training facility in St Charles, Chicago.
• Represented Accenture’s thought leadership with Television interviews (CNBC Africa), press articles, alliance partner events and public commentary.
• Negotiated group-wide multi-year master services agreement covering all commercial, legal, and contractual parameters of client engagement and services delivery for Strategy, Management Consulting and System Integration Services.
• Architected multiple value/outcome - based deal shapes that have successfully delivered incremental value for both the client and Accenture.
• Originated opportunity pipeline across Strategy, Management Consulting, Technology, System Integration and Outsourcing of >$80m by end of FY14.
AccentureSenior Executive - CRM Service Line Lead
Sep. 2005 - Sep. 2009South Africa• Established Accenture South Africa’s CRM practice, growing it from five to 50 resources serving multiple industries and clients within three years. Key areas of focus were customer marketing, sales and service improvement initiatives along with retention and acquisition strategies. • Responsible for delivering premier CRM industry events over two days, focusing on more than 90 clients and hosting international and local experts.
AccentureAnalyst level to Senior Manager Level
Jan. 1998 - Aug. 2005South Africa• Managed change management and conversion processes associated with a large scale technology implementation to 500 internal and 22,000 external users.
• Developed market segmentation, retention, acquisition, and development strategies for a client base of 450,000.
• Defined a Contact Centre solution design and implementation plan spanning four business units and 9 call centres in three regions.
• Managed the development of a sophisticated financial model to support strategic decisions on the structure of the future utilities industry in South Africa. • Defined the Customer Service Strategy and selection of software solution to meet the needs of the client for a 700 seat contact centre serving 3.5 million customers in seven regions. Won a Smithsonian award for excellence.
• Led SA team of over 110 people implementing downstream SAP ERP solution as part of a $300mil 1000 person project across three global regions (27 countries).
• Led delivery of 1700 person multi-functional shared services initiative from feasibility phase to implementation. (Largest in SA at the time).
• Supported client in new business launch and operational readiness assessment in 9 months.
• Worked with CFO of large Communications organization to support the back office optimization and integration of a fixed and mobile business.
• Supported award and implementation of five year NGN Independent Solution Integration services spanning strategy, management consulting and system integration services.
• Secured one year sourcing and procurement cost reduction project on a value based arrangement yielding >R1bn of benefits over two financial years for the client.
• Supported conclusion of complex real estate and asset reduction strategy projects to reduce Capex and OPEX costs in excess of R3bn over 3 years.
• Supported conclusion of Human Capital transformation initiatives covering enterprise transformation and people enablement services.
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