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Work Background
Kontiki Finance LtdBusiness System Analyst
Jan. 2022FijiEngaged in a project to replace KFL’s legacy loan system with a modern platform, with key responsibilities including: 1. Assisting in the administration of the Business Analysis (BA) and Test teams locally. 2. Mapping AS-IS processes to understand current workflows. 3. Mapping TO-BE processes to define future state workflows. 4. Compiling User Stories for agile development by offshore developers. 5. Supporting User Acceptance Testing (UAT) for the new system. 6. Facilitating data migration from the legacy system to the new platform.
Fiji National Provident Fund (FNPF)Senior Business Analyst
Feb. 2020 - Dec. 2021FijiIn my role, I provided direction for applications development, focusing on improving business processes and mentoring junior IT staff. Key responsibilities included: Strategic Planning and Application Development: a) Planned, scoped, and oversaw the development and delivery of critical IT systems, including the FNPF Administration System, Employer Portal, and the MyFNPF MobileApp. b) Led research and development efforts to identify new ways to improve business processes through technology, ensuring alignment with FNPF’s goals. Stakeholder Management: Managed stakeholder expectations, ensuring clear communication and alignment throughout the lifecycle of IT systems development and implementation. Support and Maintenance: Provided secondary-level support for enterprise systems, ensuring operational continuity and resolving issues promptly to minimize downtime. Team Leadership and Mentorship: Mentored and guided junior IT staff, fostering their professional development and helping them grow in their roles.
Aspen MedicalICT Projects Coordinator
Aug. 2019 - Feb. 2020LautokaAspen Medical in partnership with FNPF and government established a Public, Private Partnership with the intention of providing tertiary health care to Fiji citizens. As an IT Consultant for Aspen Medical, I was responsible for providing expert consultation and support in the establishment of ICT infrastructure for both Lautoka and Ba Hospital facilities. Key responsibilities included: ICT Consultation and Strategy Delivered comprehensive ICT consultation for the setup of modern hospital facilities, focusing on the technology infrastructure required to support efficient healthcare services at both Lautoka and Ba Hospitals. Scoping and Planning Scoped the ICT needs for both hospital sites, identifying the required hardware, software, and network infrastructure to ensure seamless integration with hospital operations. Procurement Management Led the planning and administration of procurement processes to engage suitable vendors, ensuring the timely delivery and quality of ICT works required to meet hospital operational needs. Vendor Management and Coordination Coordinated with selected vendors to oversee the installation, configuration, and setup of IT assets, ensuring that the hospitals' ICT requirements were met in accordance with best practices and organizational goals. Project Oversight Provided oversight throughout the establishment process, ensuring alignment with the project timeline and scope, while addressing any emerging challenges to guarantee a smooth implementation.
Fiji National Provident Fund (FNPF)Senior Business Analyst, Strategic Management Office
Dec. 2018 - Aug. 2019Suva, FijiI was seconded to the Strategic Planning and Special Projects team to help instill project management discipline across the organization. Key responsibilities included: Project Management Support: Assisted in embedding project management practices throughout the organization to ensure consistency and efficiency in project execution. Monitoring and Reporting: Monitored the progress of strategic and special projects, providing regular reports to the executive office to ensure alignment with organizational goals and timely decision-making.
Fiji National Provident Fund (FNPF)Director Project Management Office (Acting)
Nov. 2017 - Oct. 2018Suva, FijiAs Director of the Project Management Office (PMO) at FNPF, I was responsible for overseeing the delivery of IT projects in alignment with the Fund’s strategic objectives. I led a team to prioritize, resource, and execute all projects efficiently. Key responsibilities included: Strategic Planning and Vision Led the development and implementation of the PMO’s vision, aligning it with FNPF’s strategic goals. Project Management a) Managed project prioritization and resource allocation to align with organizational objectives. b) Enhanced standardized project management processes, ensuring alignment with international standards for improved service delivery and efficiency. Team Leadership and Development Led a diverse team of business analysts, offering mentorship and fostering professional growth. Promoted a collaborative environment that encouraged knowledge sharing and innovation. Stakeholder Communication and Engagement a) Cultivated relationships with internal and external stakeholders, managing expectations throughout project lifecycles. b) Provided regular progress reports to senior management, focusing on risks, KPIs, and budget performance. Risk and Issue Management: Led risk identification and mitigation efforts to minimize project delays. Ensured compliance with governance and regulatory standards to manage project risks effectively. Contract and Vendor Management: Managed contracts, vendor relationships, and SLAs, ensuring adherence to FNPF’s strategic objectives. Performance Monitoring and Reporting: Implemented performance tracking for key projects, ensuring timely delivery within budget, while producing reports for stakeholders. Training and Development: Oversaw training programs for the PMO team, ensuring that project managers and analysts had the skills necessary for high performance.
Fiji National Provident Fund (FNPF)Business Analyst
Dec. 2011 - Jan. 2014Suva, FijiAs a Business Analyst at FNPF, I was responsible for a range of tasks, focusing on improving business processes and supporting IT initiatives. My key responsibilities included: Business Analysis a) Conducted thorough analysis of current organizational processes, both manual and system-based, to identify efficiency gaps and areas for improvement. b) Managed stakeholder relationships across the organization to gain insights into both strengths and weaknesses within existing processes. c) Aligned operational processes with the organization’s vision, ensuring business units were effectively integrated into the overall strategy. d) Supported system test activities to ensure business requirements were met and managed functional and integration testing. e) Liaised with third-party suppliers to ensure adequate test coverage and quality assurance. f) Assisted in operational readiness activities to facilitate the smooth transition to new processes and effectively communicated the impact of changes to drive acceptance across the organization. g) Provided secondary support for the Fund Administration System, ensuring system functionality and user support. h) Mentored and motivated team members, fostering a collaborative and productive environment. Project Management a) Managed IT projects, with a major focus on the IT Reform initiative for FNPF. This experience sharpened my skills in meticulous planning and executing large-scale projects. b) Led the Business Analyst team, honing leadership skills and the importance of clear communication within a team environment. c) Prepared and delivered reports to management, tracking project progress and identifying areas requiring attention. FNPF Website Administration Responsible for the administration of the FNPF website, ensuring content accuracy and functionality. Trained and supported other Web Administrators within the organization to maintain high standards of web content management.
DiploFoundationStudent
Jan. 2010 - Dec. 2010Research and Review of literature pertaining to global Internet Governance [IG] Policy development. Participate in discussion forums to highlight issues affecting developing countries in the IG policy development arena. Draft paper on IG policy development in the Fiji context.
ITC Services, FijiSenior Systems Analyst
Sep. 2006 - Dec. 2011Suva, FijiITCS is the government department responsible for overseeing IT-related deliverables for the Government of Fiji. As a Senior Systems Analyst, I played a key role in the delivery and management of various IT initiatives. My responsibilities included: Project Management a) Led the management of IT projects, focusing on IT hardware implementation and software application development. b) Coordinated communication with project stakeholders and managed project schedules to ensure timely and efficient delivery. c) Prepared ad hoc and recurring reports, ensuring stakeholders were kept informed of project progress. d) Coordinated project audits to assess compliance and identify areas for improvement. Quality Assurance a) Developed, updated, and maintained policies and standards for IT procedures, ensuring alignment with best practices. b) Engaged stakeholders in the test cycle for newly implemented systems and websites, ensuring their functionality and usability. c) Ensured strict compliance with IT and administrative policies. Business Analysis Conducted detailed analysis of departmental needs, designing and developing applications and websites to address identified requirements. IT Procurement Management a) Identified organizational needs and gathered product requirements to facilitate procurement through the government’s legislated procurement process. b) Managed the procurement process to ensure products and services were delivered as per specifications. Contract Management (Supply & Service Contracts) Managed supply contracts and ensured that service level agreements (SLAs) were favorable and aligned with organizational objectives. IT Consultancy Services a) Provided general IT consultations across government departments, advising on IT solution implementation and optimization. b) Delivered expert consultancy on IT procurement strategies, ensuring alignment with government regulations and standards.
Datec Fiji LimitedCustomer Services Agent
Jul. 2006 - Sep. 2006Suva, FijiDatec Fiji is a leading IT service provider specializing in delivering hardware and software solutions. As a Customer Services Officer, my role involved provisioning managed services for client organizations. This included tasks such as implementing domains, maintaining Lotus Email Exchange for clients, and ensuring the upkeep of both server infrastructure and client endpoints. A critical aspect of this role was the ability to efficiently manage time and effectively set and manage client expectations to ensure smooth service delivery.
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