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Work Background
Red Sea GlobalManager - GRC Administration
Oct. 2025Riyadh, Saudi Arabia
NEOMSenior Executive Assistant at the office of MD & CEO of Neom
Nov. 2024 - Oct. 2025Neom• Calendar and Schedule Management: Organize and prioritize meetings, appointments, and travel arrangements; proactively resolve scheduling conflicts. • Communication Management: Serve as the primary point of contact between executives and internal/external stakeholders; manage correspondence, screen calls, and draft communications. • Meeting Preparation and Support: Coordinate agendas, materials, and logistics for meetings and events; take detailed minutes and follow up on action items. • Project Coordination: Assist with the planning, tracking, and execution of strategic projects; liaise with cross-functional teams to ensure deadlines are met. • Information Management: Maintain confidential files, databases, and reports; research and compile data for executive decision-making. • Travel and Expense Management: Arrange complex travel itineraries and accommodations; process expense reports in a timely manner. • Executive Support: Anticipate the needs of the executive, provide thoughtful solutions, and ensure optimal use of their time through strategic support. • Office Management Support: Oversee office operations as needed, including vendor management, office supplies, and event planning. • Leadership Liaison: Build strong working relationships with leadership teams, clients, and key partners; represent the executive with professionalism and discretion. • Special Projects: Handle sensitive, high-priority projects, often involving research, analysis, and presentation preparation.
NEOMSenior Executive Assistant to Chief Executive Officer of Neom
Nov. 2024Neom• Calendar and Schedule Management: Organize and prioritize meetings, appointments, and travel arrangements; proactively resolve scheduling conflicts. • Communication Management: Serve as the primary point of contact between executives and internal/external stakeholders; manage correspondence, screen calls, and draft communications. • Meeting Preparation and Support: Coordinate agendas, materials, and logistics for meetings and events; take detailed minutes and follow up on action items. • Project Coordination: Assist with the planning, tracking, and execution of strategic projects; liaise with cross-functional teams to ensure deadlines are met. • Information Management: Maintain confidential files, databases, and reports; research and compile data for executive decision-making. • Travel and Expense Management: Arrange complex travel itineraries and accommodations; process expense reports in a timely manner. • Executive Support: Anticipate the needs of the executive, provide thoughtful solutions, and ensure optimal use of their time through strategic support. • Office Management Support: Oversee office operations as needed, including vendor management, office supplies, and event planning. • Leadership Liaison: Build strong working relationships with leadership teams, clients, and key partners; represent the executive with professionalism and discretion. • Special Projects: Handle sensitive, high-priority projects, often involving research, analysis, and presentation preparation.
NEOMExecutive Assistant - NEOM Authority
Jan. 2024 - Dec. 2024Sharma, Tabuk, Saudi ArabiaKey Accountabilities & Activities: * Serves as the primary point of initial contact on any matter directed to the Executive; independently researches and prioritizes incoming issues and determines appropriate course of action, referral, and/or response.
* Receives, screens, evaluates, and determines appropriate response to all written correspondence received and independently formulates and disseminates written responses and appropriate.
* Oversees and coordinates the day-to-day activities of the office administrative support staff, to include management and training, scheduling and prioritizing work assignments. * Ensures that there is a continuity of administrative support to the Executive’s direct reports and manages their leaves ensuring adequate coverage at all times.
* Manages special programs for the Executives, some of which may have NEOM-wide impact.
* Provides assistance in the understanding and interpretation of NEOM policies and procedures, as appropriate, and ensures that office operations are in compliance with policy provisions and standards.
* Oversees the planning and coordination of key special events for the Executive.
KAUSTSecretary
Jan. 2019 - Dec. 2023Thuwal, Makkah, Saudi ArabiaKey Responsibilities:
* Assists the CCO with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; composing and preparing correspondence and compiling documents for meetings.
* Provides a bridge for smooth communication between the CEO's office and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff. * Arrange and handle all logistics for meetings and events (internal and external): schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes.
* Works closely and effectively with the CCO to keep her well informed of upcoming commitments and responsibilities, following up appropriately. * Determine matters of top priority, prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion.
* Manage information systems operations including hardware, software, desktop support, internal telecommunications.
* Responsible for organizing CCO travel and logistics including flights, arranging travel plans, visa requirements, hotel accommodation, car rental, meeting schedules while traveling, and completing expenses.
* Assess inquiries directed to the CEO, determine the proper course of action and delegate to the appropriate individual to manage in consultation with the CCO. * Ensure all staff requests for the CCO are addressed properly, efficiently, and judiciously, and keep track of progress until resolved.
* Maintains confidential files and contact information
* Ensure thorough follow-up on tasks, demonstrating a commitment to their successful completion, and provide regular updates to the CCO. Act as a driving force to ensure that deadlines are met and objectives are achieved.
* Revert & Liaise with CCO to handle requests and queries from senior managers
* Develop and maintain a filing system.
flyadealAdmin
Sep. 2017 - Nov. 2018Jeddah, Makkah Region, Saudi Arabia* Answering incoming calls; taking messages and re-directing calls as required
* Dealing with email enquiries
* Taking minutes
* Diary management and arranging appointments, booking meeting rooms and conference facilities
* Data entry * General office management such as ordering stationary
* Organising travel and accommodation for staff and customers
* Arranging both internal and external events
* Providing administration support to higher management
Dubai Electricity & Water Authority - DEWASr. Officer Outreach & Engagment/ marketing departmnet
Feb. 2016 - Dec. 2016Dubai• To be accountable for achieving agreed outputs and targets relating to enrolling participants onto the programme.
• To work towards the achievement of quality and compliance KPI’s
• To work within existing networks of partners and stakeholders to reach customers not engaged in employment, education or training.
• To set up and/or participate in local events to publicise, increase awareness and recruit to our provision within local communities.
• To inform potential customers of our services, and help them to feel confident about accessing the service.
• To identify and signpost service users to other appropriate services where necessary
• Conduct initial assessment of eligibility for our programmes.
• To collect the necessary information and evidence needed to demonstrate eligibility to the programmes.
• To liaise with the programme manager to continuously review engagement targets for the program
• Ensure maintenance of accurate records and maintain customer confidentiality, adhering to data protection legislation at all times.
• To use, maintain and update the Customer Management System (database) with all customer enquiries, to inform regular reports to the programme manager
• To complete administrative duties relating to this post and to both customers and funders.
• To attend workshops, conferences, and training sessions as appropriate.
• Promote equal opportunities and cultural development.
Dubai Electricity & Water Authority - DEWAofficer front line services
Jul. 2014 - Feb. 2016Dubai, United Arab Emirates* Manage large amounts of incoming phone calls
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
DEWAofficer front line services
Jul. 2014 - Feb. 2016Dubai, United Arab Emirates* Manage large amounts of incoming phone calls * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers
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