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Work Background
Buzz to the RescuesExperience & Efficiency Director
Jan. 2026
CarriersEdgeVice President, Customer Success
Jul. 2023 - Dec. 2025
CarriersEdgeDirector, Customer Experience
Feb. 2022 - Jul. 2023Markham, Ontario, Canada
CarriersEdgeDirector, Alliance Partnerships
Aug. 2018 - Mar. 2022Markham, Ontario
Plexxis SoftwareCX Project Manager
Apr. 2017 - Jul. 2018Bolton, Ontario• Working with external and internal Clients, managed North American ERP implementation projects, including initial sales engineering process, and complete oversight of solution implementation activities • Successfully managed and implemented a diverse cross section of initiatives for the organization such as process creation and re-engineering system enhancements • Assisted in the management of the ongoing portfolio monitoring and planning process to ensure appropriate prioritization and resource levels and skills to achieve priorities; partner with business unit executives to effectively address constraints • Accountable for managing project schedule and task details and utilize project management tools such as reports, tracking charts, checklists, and project scheduling software and to delegate appropriately • Responsible for intertwining all project management components from ideation to post implementation of a set of projects that is connected to a single customer deliverable
Plexxis SoftwareSupport Department Manager & Accounts Manager & Support Specialist
Dec. 2015 - Apr. 2017Bolton, Ontario• Lead all Customer Service, Support, and Implementation functions across the organization • Responsible for developing, planning and implementing effective and efficient support strategies including the delivery of software implementation, training, and support of software itself • Lead the execution of resolution to customer and service inquiries requiring investigation and review; high touch, high profile cases such as code of conduct and CEO complaints; • Continuously monitored and enhanced processes and systems to ensure optimal efficiency and effectiveness • Identified, developed and implemented process improvements determined to be needed for each of the accounts through trend analysis • Attended contract negation, new product introduction, quarterly review meetings as required • Accountable for the creation and execution of a professional development program that equips new and existing employees with the skills and knowledge necessary to exceed in their roles
Plexxis SoftwareAdministrative Assistant
Feb. 2015 - Dec. 2015Bolton, Ontario• Act as the central point of contact for internal and external clients • Acted as executive and senior administrative assistant to handle requests and queries from senior managers • Write and distribute email, correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system • Update and maintain office policies and procedures • Order office supplies and research new deals and suppliers
Canada's Man CaveRetail Sales Department Head
Aug. 2013 - Feb. 2015Mississauga, Ontario
entertainmentdeals.caRetail Sales Department Head
Aug. 2013 - Feb. 2015Mississauga, Ontario
Canadian Red Cross CHSScheduling Coordinator
Mar. 2013 - Aug. 2013St. Catharines, Ontario
entertainmentdeals.caRegional Store Manager
May. 2012 - Mar. 2013Niagara Falls & St CatharinesIndependently ran two entertainmentdeals.ca retail locations
Canadian Red Cross CHSPersonal Support Worker
May. 2005 - Aug. 2012St. Catharines, Ontario
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