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Work Background
OmniTRAX, Inc.Desktop Support Technician
Aug. 2024Denver, Colorado, United States• Working alongside my co-workers in the repair, management, and deployment of new computer systems, ensuring optimal performance and efficient hardware refreshes.
• Creation of new user accounts, Administered and maintained user accounts in AD and OKTA, including configuration and troubleshooting for Laptop, AIO, and desktop computers, peripheral equipment, and software such as Ring Central, MS Office o365, SharePoint, NetSuite, Trend Mirco, Barracuda, Okta Verify, and many more.
• Supported and configured network for seamless connectivity. Using Active Directory, Intune, and Azure for account issues and other tools to troubleshoot network Issues • Reviewing and updated IT documentation, creating repeatable processes and procedures to streamline operations within our department. • Created and presented lunch and learn presentations on different topics of interest.
• Performed regular maintenance and upgrades on computer systems to ensure continued reliability. Going from Windows 10 to Windows 11 OS.
• Provided support for office peripherals such as printers, copiers, scanners, iPads, and iPhones, troubleshooting and resolving technical issues.
DXC TechnologyDesktop Support Technician
- Sep. 2025
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