Diakariao Sy

Consultant réseaux et systèmes @SyService

Data EntryChat SupportCase ManagerCustomer Success ManagerHelp Desk SupportCustomer ServiceComputer engineerEngineerBusiness Owner

Diakariao Sy is a seasoned Consultant réseaux et systèmes at SyService, where he leverages over a decade of experience in network and systems engineering to deliver innovative solutions for clients across multiple industries. Known for his strategic approach and technical acumen, Diakariao has successfully led numerous projects that enhanced operational efficiency and cybersecurity resilience. He holds a Master’s degree in Information Technology and is certified in several leading network technologies. Outside of his professional endeavors, Diakariao is passionate about mentoring young IT professionals and contributing to open-source projects.

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Work Background

Administrateur système | Active Directory

SPIE ICS | pour le CD92Administrateur système | Active Directory

Oct. 2024 - Nov. 2024Hauts-de-Seine, Île-de-France, France | La défense Gestion accès & sécurité AD, tickets EasyVista, intégration nouveaux arrivants, mobilité, rôles/profils, nettoyage groupes, arborescences serveurs

Consultant | Technicien de Production | Support N1,N2

Warner Music GroupConsultant | Technicien de Production | Support N1,N2

Aug. 2024 - Oct. 2024Paris, Île-de-France, FranceCompétences en MCO : gestion alertes/incs, support users, tickets JIRA, surveillance baie, services SDBD, groupes AD, docs à jour

Pilote d'exploitation | Hotline

Groupe GPIPilote d'exploitation | Hotline

Oct. 2023 - Jun. 2024Nice, Provence-Alpes-Côte d’Azur, FranceSupervision applis, gestion incidents N1‑N3, analyse & suivi via ITSM (Jira, ServiceNow), traitement demandes et anomalies.

technicien d'exploitation informatique

Ligue contre le cancertechnicien d'exploitation informatique

Nov. 2020 - Feb. 2023Ville de Paris, Île-de-France, FranceGestion parc IT, réseau (Switch/Router, DHCP, DNS), outils monitoring (Nagios, Packet Tracer), Bash/Vim, Git, MS Office, anglais, support client.

Technicien maintenance | Support utilisateur N1

Direction régionale du service médical (DRSM) - IdFTechnicien maintenance | Support utilisateur N1

Jun. 2020 - Sep. 2020Ville de Paris, Île-de-France, FranceDéploiement des pc, installation et configuration des postes de travail , GPO , l'uo pour les utilisateurs et postes de travail , PRA et PCA , support utilsateur Glpi et gestion AD

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