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Work Background
NielsenIQAssociate operations client partner
Feb. 2025Cairo, Egypt• Drive operational excellence for FMCG clients by managing end-to-end delivery of market insights, ensuring 100% on-time reporting and improved data accuracy. • Optimize processes by streamlining reporting workflows and implementing automation solutions, cutting manual tasks by 20% and freeing up team capacity. • Collaborate cross-functionally with marketing, analytics, and commercial teams to translate insights into actionable client strategies that fuel growth. • Strengthen client partnerships by proactively identifying risks, resolving challenges before escalation, and increasing client satisfaction scores. • Leverage tools such as Microsoft Dynamics and OGRDS to track project performance, standardize deliverables, and enhance transparency in client reporting. • Support commercial growth by contributing to upsell and renewal discussions, demonstrating the operational value-add in client engagements.
NielsenIQBusiness Intelligence executive
Oct. 2021 - Jan. 2025Cairo, Egypto Collecting and analyzing data and giving feedback to identify opportunities to improve relationships between other entities and business.
o Successfully communicating with entities inside and outside of business.
o Assisting in resolving conflicts between parties, providing mediation and negotiation tactics.
o Liaising between internal departments and external partners to promote efficient communication.
o Responding to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
o Generating reports detailing findings and recommendations
NielsenIQAssistant Researcher
Jan. 2018 - Sep. 2021Cairo Governorate, Egypto Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
o Identified and recommended changes to existing processes to improve accuracy and quality service.
o Volunteered to help with special projects of varying degrees of complexity.
o Assisted coworkers and staff members with special tasks daily.
o Facilitated timely delivery of special projects to meet organizational and departmental objectives.
o Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Sky Bridge DevelopmentCall Center Agent / Receptionist
Mar. 2017 - Dec. 2017Cairo Governorate, Egypt
Groupe Crédit AgricoleIntern
Aug. 2014 - Sep. 2014CairoDealt with customers from different backgrounds
Sesame Club NurseryEnglish Teacher
Jun. 2014 - Jul. 2014
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