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Work Background
COO
Global Talent ConnectionsCOO
Jan. 2026
Cofundador
AntiSipoCofundador
Sep. 2025Quito, Pichincha, Ecuador
LatAm Fraud Operations Manager
PayJoyLatAm Fraud Operations Manager
Mar. 2025Quito, Pichincha, EcuadorFocus: Regional Leadership, Fraud-Risk Mitigation, and Data-Driven Strategy Led Fraud Operations across LatAm for 3 core products, successfully implementing continuous improvement projects that reduced default rates below 15%. Drove strategic and operational decisions by developing new data dashboards and metrics using SQL and spreadsheets. Collaborated with Marketing, HR, Finance, and Commercial Teams to deploy procedures, features, and projects that globally controlled fraud levels.
Fraud Operations Leader (Ecuador|Colombia|Perú|Panamá)
PayJoyFraud Operations Leader (Ecuador|Colombia|Perú|Panamá)
Jun. 2023 - Mar. 2025Quito, Pichincha, Ecuador
Operations Analyst
PayJoyOperations Analyst
Nov. 2021 - Jun. 2023Quito, Pichincha, Ecuador
Manager of Procurement
Farmgirl FlowersManager of Procurement
Apr. 2021 - Jun. 2021EcuadorFocus: Cost Optimization, Forecasting Accuracy, and Process Improvement Executed supply chain continuous improvement projects that reduced the waste indicator from 15% to 3%. Elevated demand forecasting accuracy from 71% to 85% by developing and implementing new models (e.g., exponential smoothing). Strategically managed all flower supply for U.S. Distribution Centers while decreasing supplier dependency to 10% to guarantee supply and minimize costs.
Senior Consultant
Plexus ConsultoresSenior Consultant
Aug. 2020 - Mar. 2021Quito, Pichincha, EcuadorFocus: Consulting, Methodology Design, and Visualization Designed and implemented a new methodology for the Business Process Office to successfully capture and execute improvement opportunities across the client organization. Developed key visualization dashboards using PowerBI and templates to capture and communicate strategic improvement opportunities. Streamlined internal customer request processes using Bizagi flowcharts and ensured high change adoption through constant stakeholder communication.
Process Consultant
Azurian ConsultingProcess Consultant
Jan. 2020 - Feb. 2020Ecuador- Designed a new methodology to identify and tackle improvement opportunities in the processes of the client. - Redesigned formats and docs in which the Agile Leader would register all the information from the improvement. - Updated the Process of Capturing improvement opportunities and the Governance of the business unit.
International Logistics Coordinator
RosaprimaInternational Logistics Coordinator
Jun. 2019 - Nov. 2019EcuadorFocus: Commercial Negotiation, International Compliance, and Quality Control Successfully negotiated fees and prices with multiple Cargo Agencies and Airlines to optimize shipping costs. Coordinated all International Logistics operations (Ecuador to U.S./Europe), guaranteeing the timely and high-quality arrival of loads. Maintained 100% customs compliance by guaranteeing documentation accuracy, proactively avoiding transit issues.
Rostering Analyst | Analista de Planificación de Roles
LATAM AirlinesRostering Analyst | Analista de Planificación de Roles
Mar. 2017 - Aug. 2018ChileFocus: Cost Savings, Productivity, and Continuous Improvement Led continuous improvement projects with cross-functional teams that reduced operational costs and achieved savings up to $500k USD. Managed Roster Planning for 300 Pilots and Flight Attendants, successfully increasing the productivity index by 14%. Ensured 100% crew availability by efficiently managing all ground and flight simulator training requirements.
Operations Support Analyst | Analista de Soporte de Operaciones
LATAM AirlinesOperations Support Analyst | Analista de Soporte de Operaciones
Feb. 2016 - Mar. 2017QuitoFocus: Operational Excellence, Efficiency, and Capacity Planning Strategically managed the On-Time-Performance (OTP) process, achieving the best punctuality indicator across local competitors (Actual 91% vs. Target 89%). Optimized Flight Attendant capacity planning, reducing the hiring requirement (new hires) from 26 to just 8 through process improvement analysis. Collaborated with cross-functional departments to resolve complex delay conflicts, ensuring 100% quality service delivery.
Operational Excellence Engineer | Ingeniero de Excelencia Operacional
La UniversalOperational Excellence Engineer | Ingeniero de Excelencia Operacional
Jan. 2016 - Feb. 2016Guayaquil - Riobamba- Ejecución de proyectos de mejora en las diferentes línea de producción de la compañía con el objetivo de optimizar los procesos incrementando productividad y calidad; y a su vez reducir el desperdicio. - Aplicación de metodologías como DMAIC, PDCA a fin de encontrar la causa raíz de los problemas; logrando alcanzar el 100% de la meta de producción planificada. - Se establecieron planes de mejora a corto, mediano y largo plazo. --------------------- - Performed improvement projects in production lines with the aim to optimize process, increase productivity, quality, and increase the savings by reducing the scrap. - Applied of DMAIC and PDCA methodologies to find the main problems in each production line reaching 100% of production planning target. - Established improvement plans in short-term, medium-term and long-term.
Process Consultant | Consultor de Procesos
RocheProcess Consultant | Consultor de Procesos
Nov. 2015 - Dec. 2015Quito- Performed process analysis of the Pharmacovigilance area - Analyzed installed capacity - Successfully determined several improvement opportunities (quick wins) - Generated short-term and long-term improvement proposals - Waste reduction through value – added analysis in department processes ----------------------------- - Análisis de procesos realizado dentro del área de Farmacovigilancia. - Se realizó un Análisis de Capacidad instalada, determinado con éxito varias oportunidades de mejora (quick-wins) - Generación de propuestas de mejora a corto y largo plazo. - Reducción de residuos mediante análisis de valor agregado en procesos departamentales.
Teaching Assistant - Occupational Safety Ergonomics & Process Engineering
Universidad San Francisco de QuitoTeaching Assistant - Occupational Safety Ergonomics & Process Engineering
Aug. 2015 - Dec. 2015QuitoDesigned, created and coordinated class homework and quizzes Assisted lead Professor in the evaluation of 70 students by correcting homework, projects, quizzes and tests Tutored and advised a class of 70 students
Quality Coordinator | Coordinador de Operaciones & Calidad
FedExQuality Coordinator | Coordinador de Operaciones & Calidad
Feb. 2015 - Dec. 2015Ecuador- Performed process analysis of Customs and Financial Departments - Created operating manuals, workflows, and job aids for each process and work station in order to facilitate work execution - Successfully determined several improvement opportunities (quick wins) - Quality Assistant in ISO 9001:2008 certification - Implemented analysis of waste reduction through value – added as a core part of every department´s process ------------------------- - Análisis de procesos realizado de los departamentos Aduana y Finanzas respectivamente. - Se crearon manuales operativos, flujos de trabajo y ayudas de trabajo para cada proceso y estación de trabajo con el fin de facilitar la ejecución del mismo. - Se determinaron con éxito varias oportunidades de mejora (ganancias rápidas) - Asistente de calidad en la certificación ISO 9001: 2008. - Se implementó un análisis de la reducción de desechos a través del valor agregado como parte central del proceso de cada departamento.
Process Consultant | Consultor de Procesos
Seguros EquinoccialProcess Consultant | Consultor de Procesos
Jun. 2014 - Sep. 2014Quito- Performed process analysis of Managerial Departments - Analyzed installed capacity combined with value - added analysis - Successfully determined several improvement opportunities (quick wins) - Optimized resources and processing times through waste reduction - Applied benchmarking of best practices
Customer Service Agent
Corporación El Rosado S.A.Customer Service Agent
Jun. 2010 - Aug. 2010SangolquiIn charge of customer service Managed accounting system

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Personal Pitch
I cut costs, grow profit and build a culture of constant, practical improvement. I design lean, sustainable solutions that teams can keep using on their own, so gains last and compound over time instead of fading after the first results.
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