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Work Background
Sonesta International Hotel CorporationTableau Report Writer
Oct. 2023 - Nov. 2025Newton, Massachusetts, United States* Built and standardized executive Tableau dashboards (CIA, STR, Kalibri) for 200+ properties (RevPAR, ADR, Room Nights), improving same‑day performance visibility and variance analysis. * Designed certified data sources and clear metric definitions (Managed vs Franchise vs Same‑Store), increasing self‑service adoption +30% and reducing ad‑hoc requests −25%. * Optimized LODs, extracts, and filter strategies to cut dashboard load times 30–40%; stabilized weekly refreshes pulling from Fabric/Snowflake. * Authored data dictionaries, QA checks, and refresh runbooks that raised trust and shortened stakeholder review cycles. * Partnered with Sales/Finance on pacing & forecast views that flagged under‑performing submarkets earlier in the month. * Collaborated with IT and vendors on Tableau Cloud/Curator refresh pipelines, data governance rules, and service account access.
TaxActSenior Business Intelligence Analyst - Tableau Developer
Sep. 2021 - Oct. 2023Dallas, Texas, United States* Built and standardized executive Tableau dashboards (CIA, STR, Kalibri) for 200+ properties (RevPAR, ADR, Room Nights), improving same‑day performance visibility and variance analysis. * Designed certified data sources and clear metric definitions (Managed vs Franchise vs Same‑Store), increasing self‑service adoption +30% and reducing ad‑hoc requests −25%. * Optimized LODs, extracts, and filter strategies to cut dashboard load times 30–40%; stabilized weekly refreshes pulling from Fabric/Snowflake. * Authored data dictionaries, QA checks, and refresh runbooks that raised trust and shortened stakeholder review cycles. * Partnered with Sales/Finance on pacing & forecast views that flagged under‑performing submarkets earlier in the month. * Collaborated with IT and vendors on Tableau Cloud/Curator refresh pipelines, data governance rules, and service account access.
AmeriHealth CaritasTableau Developer III – Business Intelligence
Jan. 2021 - Sep. 2021Philadelphia, PA 19113* Delivered regulatory and operations dashboards (claims, utilization, denials) with governed definitions and row‑level security. * Consolidated legacy SSRS views into Tableau, reducing report sprawl and support tickets. * Partnered with data engineering on refresh cadence, lineage, and QA controls for clinical and finance stakeholders.
Precise Systems, Inc.Computer Systems Analyst, Sr. - Software Product Development
Jul. 2020 - Dec. 2020Lexington Park, MD* Supported BI system enhancements through requirements documentation and impact analysis for federal analytics initiatives. * Standardized KPI definitions and change‑control notes across analytics deliverables to improve audit readiness. * Built SQL prototypes and Tableau proofs‑of‑concept to validate data quality and user flows prior to full build.
Precise Systems, Inc.Computer Systems Analyst, Sr. - Software Product Development
Jul. 2020 - Dec. 2020Lexington Park, MD* Supported BI system enhancements through requirements documentation and impact analysis for federal analytics initiatives. * Standardized KPI definitions and change‑control notes across analytics deliverables to improve audit readiness. * Built SQL prototypes and Tableau proofs‑of‑concept to validate data quality and user flows prior to full build.
LogixHealthBusiness Intelligence Data Analyst
Mar. 2015 - Apr. 2020Bedford, MA 01730* Designed revenue cycle dashboards (AR days, denials, coding throughput) and reduced manual Excel work 50% via certified data sources. * Implemented SQL‑based reconciliation checks that surfaced charge/collection variances early; cut month‑end rework. * Migrated legacy extracts to governed pipelines; documented business rules and improved on‑boarding time for analysts. * Led Tableau performance tuning (extracts, calculations refactors), decreasing average load times 35%.
IntelliSoft GroupData Conversion Specialist (Contract)
Oct. 2014 - Mar. 2015Nashua, NH 03060* Profiled incoming data and built validation checks to prevent load errors; reduced rework and saved ~10 hrs/week. * Streamlined ETL handoffs and verified pipeline outputs to improve accuracy and auditability across systems. * Linked source records to Salesforce/credentialing (Intellicred) to speed client lookups and case resolution.
AdvantEdge Healthcare SolutionsReport Specialist
Jun. 2013 - Oct. 2014Salem. NH* Built and tuned SQL objects (views, procs, indexes) to stabilize reporting and improve query performance. * Developed SSIS packages to automate ETL from multiple practice systems; improved data freshness and integrity. * Owned scheduled/adhoc reporting and issue triage in JIRA; cut repeat defects with root-cause fixes and documentation.
AmergentData Production Analyst
Oct. 2010 - Dec. 2012Peabody, MA 01960* Standardized client file formats and business rules to reduce downstream cleanup and accelerate campaign loads. * Wrote SOPs and data dictionaries that shortened onboarding and improved handoffs across production cycles. * Partnered with account teams to resolve data defects quickly and keep delivery timelines on track.
Conventry (Formerly Concentra Integrated Services, Inc.)Business Analyst /Business Intelligence Developer
May. 2007 - Feb. 2010Burlington, MAMay 2007 – Feb 2010 • 2 yrs 10 mos • Burlington, MA • On-site Business Intelligence Developer | Feb 2010 – Mar 2010
* Automated 30+ SSRS reports; cut delivery time and manual prep for operations.
* Optimized stored procedures and query logic; improved run times and stability in production.
* Authored functional specs and QA plans to harden report releases and reduce rollbacks. Business Analyst | May 2009 – Feb 2010
* Led requirements for KPI dashboards; aligned definitions with finance/ops leadership.
* Built repeatable reporting using Oracle (TOAD) and SQL Server; improved visibility for exec reviews.
* Performed root-cause analysis and data validation to ensure accuracy before stakeholder sign-off.
Concentra Integrated Services, IncAssociate Reporting Analyst
Dec. 1999 - May. 2007Waltham, Massachusetts, United StatesAssociate Reporting Analyst | Oct 1999 – May 2007
* Delivered 50+ custom ROI/ops reports for client success and leadership.
* Automated recurring Excel/early-BI dashboards; improved turnaround ~40%.
* Documented Oracle reporting schema and served as a point of contact for data questions. Y2K Administrative Assistant | Dec 1998 – Oct 1999
* Coordinated Y2K readiness (schedules, documentation, meeting logistics) across departments.
* Supported desktop/network basics to prevent downtime during the remediation window.
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