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Work Background
Emirates NBDProduct Owner
Jan. 2024United Arab Emirates**Current Duties as Product Owner โ Emirates NBD Business Banking Assets** As the Product Owner for business banking assets, I drive the digital transformation and automation of products like **Fleet Financing**, **Automotive Financing**, and SME lending solutions. I define and maintain the product roadmap, prioritizing features based on business value, customer needs, and market dynamics. I collaborate with cross-functional teams including **RMs**, **BBCU**, **RLTB**, and technology partners to align business objectives and ensure seamless delivery. I focus on **UAT planning and execution**, leading test case preparation and validation to guarantee successful deployments. A key area of focus is automating processes such as **loan origination, drawdowns, mortgage placement/release**, and **disbursal orchestration**. I oversee integrations, like the Abu Dhabi Police API, for lien placement and collateral management while ensuring compliance with **Customer Protection Regulations (CPR)** for document sharing, digital consent, and accurate repayment schedules. I drive improvements to **customer experience** by designing user-centric digital journeys and addressing feedback to refine processes. Additionally, I monitor product performance through key KPIs such as **TAT reduction**, automation rates, and adoption metrics, using data-driven insights for continuous improvement. By bridging business and technology teams, I translate requirements into actionable user stories with clear acceptance criteria and ensure alignment across sprints. I also engage vendors to integrate third-party solutions, enhancing efficiency and accuracy. My role is focused on delivering scalable, customer-centric solutions, reducing manual processes, and achieving measurable business impact through innovation and collaboration.
ezraProduct Owner
Oct. 2022 - Dec. 2023Dubai, United Arab EmiratesAI credit scoring and LOS and LMS services - B2B
JibrelHead of Product
Jun. 2021 - Oct. 2022Dubai, United Arab Emirates
First Abu Dhabi Bank (FAB)Associate Vice President - Personal Banking Group โ Digital Channels
Dec. 2019 - Jun. 2021Dubai, United Arab EmiratesDigitization of CLM at FAB retail
Hello Group.Product Owner / Scrum Master / Project Manager
Mar. 2015 - Dec. 2019Pretoria Area, South AfricaCertified Scrum Master & Certified Scrum Product Owner. I fulfil a leadership role, working alongside Directors, Managing Directors, Heads Of Business and Technology Leaders across multiple countries. Managing development teams to ensure world class delivery quality, providing support where required and reporting progress to the necessary senior stakeholder. Resource planning and capacity management. Efficiently escalate issues and put controls in place to reduce chance of them reoccurring. Duties and Responsibilities:
- Execution of organisational strategy by leading delivery
- Contribute to the product conceptualisation and the development of the product specifications
- Product lead of cross functional teams on new products or enhancements - Drive a new product/feature/enhancement from conceptualisation to implementation
- Business design of new features
- Maintain awareness of customer experience, digital trends and innovation
- Stakeholder interaction and expectation management
- Priority management delivery within management
- Communicate product vision to the development team
- Roll out and training of new feature to operational team
- Release calendar management Tech Skills & Tools
- JAVA
- PHP
- Node JS
- SQL
- Docker
- WSO2
- ELK Stack
- Bash/Shell
SasfinForex and Commodities Dealer
Feb. 2013 - Feb. 2015
IQuad Treasury Solutions Pty Ltd.Senior Manager โ Sales and Marketing
Jun. 2010 - Jan. 2013
Bernard Shaw AuditorsAccountant
Apr. 2008 - May. 2010
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