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Work Background
Data Analyst
Telus InternationalData Analyst
Oct. 2021 - Sep. 2023Spain, BarcelonaLinguistic data labelling and analysis in order to develop machine learning models, identifying potential issues and patterns; collaborating with an international team of annotators, curators and engineers, reproducing features tests and improvements.
Content Moderator
ByteDanceContent Moderator
Nov. 2019 - Sep. 2021Spain, BarcelonaHandling several social media platforms, screening and monitoring the sites for abusive, violent or other inappropriate content and ensuring a safe experience for its users and communities.
Customer Experience Specialist
CPM InternationalCustomer Experience Specialist
Jan. 2019 - Oct. 2019Spain, BarcelonaProviding excellent customer support for the traveling operational platform on an increasingly fast pace; addressing inquiries by phone, email and chat; handling hosts and guests issues; processing orders, forms, applications, and requests; management of reservations, cancellations, feedbacks and mediating personality conflicts.
Community Manager
AMPFYCommunity Manager
Jan. 2016 - Dec. 2016Brazil, São PauloPlanejamento, criação e implementação de campanhas estratégicas de mídia social e comunicação, com foco em conteúdo altamente envolvente para diversas plataformas digitais. Monitoramento do engajamento dos clientes em tempo hábil e uso de análises detalhadas para fornecer relatórios aprofundados e relevantes sobre os rumos das marcas. Organização e gestão de eventos sociais para aumentar o reconhecimento da marca e fortalecer o relacionamento com clientes, consumidores e influenciadores digitais. Clientes: Mitsubishi BR; Suzuki BR; Gol Linhas Aéreas; SKY TV; M&M’s.
Repórter
O GloboRepórter
Jul. 2015 - Dec. 2015Brazil, Rio de JaneiroEntrevistar, pesquisar, analisar e tratar dados, traduzir, transcrever, editar e revisar histórias para entregar as notícias mais precisas, únicas e relevantes, tanto em formato impresso quanto online. Editorias: O Mundo, Segundo Caderno e Sociedade.
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