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Work Background
Equity Bank LimitedBusiness Process Innovation Manager
Sep. 2024Spearheading process reengineering initiatives, workflow automation , and reducing operational inefficiencies
Co-operative Bank of KenyaBusiness Analyst- Core Banking Implementation
Apr. 2023•Lead and execute change management strategies for the core banking system implementations, ensuring seamless transitions and optimal adoption •Evaluate existing business processes, identifying opportunities for optimization and automation, resulting in increased efficiency. •Oversee and facilitate vendor selection processes, ensuring alignment with organizational goals and budgets, while maintaining strong vendor relationships to guarantee project success. •Foster collaboration between stakeholders, IT teams, and departments to drive successful core banking implementations, aligning technology solutions with business needs. •Gather and document comprehensive business requirements, translating them into functional specifications, guiding the development of tailored core banking solutions. •Develop and deliver change communication plans and training programs, equipping teams with the skills and knowledge needed for a smooth transition to new processes and systems.
Co-operative Bank of KenyaEnterprise Business Analyst
Dec. 2022 - Apr. 2023Nairobi County, Kenya• Analysis-Conduct in-depth analysis of business processes and identified areas for improvement, to increase efficiency and reduce costs. •Elicitation -Collaborated with cross-functional teams to gather requirements and develop solutions to meet business needs. •Conduct data analysis to identify trends and insights and presented findings to stakeholders in a clear and concise manner. •Facilitate meetings and workshops with stakeholders to gather requirements and ensure alignment on project goals and objectives. •Managed multiple projects simultaneously and ensured timely delivery while adhering to project scope, budget, and quality standards. Controls.
Co-operative Bank of KenyaBusiness development Remittance Manager
Jan. 2021 - Dec. 2022• Successfully managed and grew the partnership network , establishing strategic business relationships and executing contracts with partners. •On-boarded new MTO partnerships, generating a growth in throughput and driving significant revenue growth. •Spearheaded development of new outbound remittance product and service offerings, increasing the bank's remittance market share in Kenya •Led end-to-end implementation of cross-border payment and remittance projects, ensuring on-time and within-budget delivery. •Conducted thorough market analysis, providing market intelligence and feedback to global and regional teams. •Coordinated cross-functional teams, conducted risk assessments, and ensured compliance with industry standards and customer satisfaction •Managed relationships with external vendors, overseeing their deliverables and ensuring alignment with project requirements and timelines
Co-operative Bank of KenyaCustomer service representative/system admin/customer service/sales advisor
Feb. 2017 - Jan. 2021• Acted as an escalation point for troubleshooting, achieving 100% issue-resolution scores and delivering excellent service to internal and external customers. • Successfully trained 10+ new hires quarterly in data systems, resulting in minimized errors, high productivity, and alignment with company goals. • Coordinated and executed security measures, including routine server audits, achieving 98% system uptime and protecting computer files from damage and disclosure. • Accept and process approximately 500-700 customer transactions involving deposits, withdrawals, cashier’s checks, loan payments, and account issues Overseeing the maintenance and balancing of cash daily • Conferred with potential customers and monitor their preferences and promote the benefits of the organization’s products to build a better relationship and match them with products based on their needs. • Guaranteed satisfactory audit ratings by adhering to proper procedures when approving high-limit transactions and managing critical operational metrics with 100% accuracy to minimize risk and losses. • Achieve a sales goal of 100%+ each quarter by identifying customer needs and referring as well as advising customers on financial products and different services and solutions. • Devised and implemented an E-learning and coaching culture to positively influence promotional sales, leading to financial growth and enhanced staff expertise
Co-operative Bank of KenyaIntern
Aug. 2016 - Dec. 2016
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