Geraldine Meyers - Managing Director, Author and Quality Specialist, Helping Everyone Rise Pty Ltd

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Work Background

North-West University / Noordwes-UniversiteitManager: Quality

Oct. 2022South Africa, PotchefstroomPlan and support internal and external quality audits and evaluations • Monitoring and Evaluation • Develop questionnaires, manage surveys, analyse data, report on findings. • Follow up on and monitor progress and improvement on recommendations made from UDL site evaluations. • Programme Quality Assurance and Accreditation • Risk and Record Management • Oversee DL Quality Management System • Actively contribute to rules and standard of procedures in line with quality management • Ensure that the UDL’s business process and services adhere to quality management principles • Compile Quality Reports and disseminate to relevant stakeholders. • Environmental scanning, comparative analysis and critical review of DL trends and policies. • Conference and workshop attendance and presentation. • Support the UDL Director (T&L) in DL policy and guideline developments. • Compare/benchmark against other institutions through research/literature searches. Course development and implementation System and content quality assurance Policy, SOP, guideline and framework development Project management of UCDG projects

University of Cape TownSenior Business Analyst: Consultant

May. 2022 - Sep. 2022South Africa, Cape Town• Develop policies and procedures and set standards for successful implementation and adoption of new changes to the administrative process for the Institution. • Change management and obtaining the buy in from stakeholders on new processes and changes required. • Together with the Project and Change Manager on the project deliver create a project plan for the faculty aligned to the overall Programme objectives • Plan and execute against engagement commitment • Provide dedicated support to the faculty during critical process cycles: Advising and Registration • Run internal project meetings and workshops • Maintain existing courses in Programme Enrolment and close collaboration of the internal (MoshAnda) technical specialist • Provide coaching and advice to faculty stakeholders (process, planning, qualification structure) • Coordinate all internal resources in the faculty for the flawless execution of project • Use appropriate verification techniques to manage changes in the faculty • Report and escalate to the Programme and Change Manager as and when required • Manage the relationship with various administrative and academic stakeholders in the faculty • Perform risk management to minimise project risks • Create and maintain comprehensive project documentation • Actively contribute to stabilisation and skills transfer as the main driver for Phase 3 of the project • Support the Faculty Manager and Faculty Office with navigating a fast-changing environment

University of the Free StateAssistant Director ( Head of Quality Management & Accreditation

Jan. 2021 - May. 2022South Africa, BloemfonteinQuality Management • Develop quality management systems and manual for the South Campus (includes ISO 9001 compliance) • Review South Campus programmes, services, processes and systems on an ongoing basis • Review and improve the reliability of new programmes and services development processes • Improve and maintain South Campus quality standards • Oversee the programme and department services processes to ensure quality • Actively contribute to rules and standard of procedures in line with quality management • Ensure that the South Campus business process and services adhere to quality management principles • Liaise with DIRAP to ensure the South Campus programmes are compliant with the accredited programmes • Coordinate the internal enrolment planning for the ODeL and Short learning programmes Programme Development and Tuition Quality Assurance • Implement and manage quality assurance processes and procedures. • Coordinate programme document preparation for institutional approval processes. • Quality assure all formal and short learning programmes before tuition delivery • Oversee and review the ODeL study guide development process • Develop a quality process for South Campus contractors • Coordinate workshops on Quality related matters with regards to learning material development • Coordinate the development and update of ODeL qualification rules • Develop and Review the minimum for selecting South Campus Learning Delivery Centres across South Africa • Assess and ensure that the Learning Delivery Centres meet South Campus minimum standards • Coordinate the evaluation and moderation of assessment instruments • Design, develop and coordinate Student tracking mechanisms • Compile Quality Reports and disseminate to relevant stakeholders. Strategic Projects and Trends Analysis • Environmental scanning, comparative analysis and critical review of ODeL trends and policies. • Conference and workshop attendance and presentation. • Support the Campus Principal on ODeL policy developments. • Compare/benchmark against other institutions through research/literature searches. • Collaborate with the South Campus Research office. • Ad Hoc projects as delegated by South Campus Principal