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Work Background
VisaSenior Director, Global Product Operations, Head of Regional Product Delivery
Feb. 2022 - Dec. 2024London, England, United KingdomEstablished and led cross-regional team driving product development & delivery practices through global & regional engagement, delivery of initiatives, and cross-functional process improvements Implemented new tools, processes, and models across 5 regions and 6 portfolio product teams (30+ products) to ensure client/market feedback was systematically captured by global product teams increasing visibility by 100% and allowing for more systematic engagement and prioritisation Led workstream to develop Product Lifecycle Management (PLM) framework details. Engaged across 100% of product and cross-functional teams to drive socialization, alignment, change management, and content Completed cross-functional process analysis of 48+ interdependent processes and developed roadmap for business process optimisation efforts Partnered across cross-functional teams to implement global operational improvements including Product, Tech, Finance, Client Services, Design, Operations, and Value Added Services
VisaHead of Product Delivery, Europe
Nov. 2019 - Feb. 2022London, United KingdomDeveloped and implemented EU product development and delivery framework Launched new EU cross-functional product forum to support central, cross-functional approach to review of 100% of new product proposals and to ensure that products are GTM ready Led design of regional/global operating model and governance as part of global product & technology agile transformation Managed the implementation of localised Token solution in Turkiye to meet regulatory requirements allowing Visa to offer this service in this market for the first time Led programme management team / PMO supporting implementation of Secure Customer Authentication (PSD2), Digital Identity, and COVID short term strategic initiatives
MercerGlobal Programme Director - Optimised Revenue Model
Jun. 2017 - Dec. 2018London, United KingdomLed CFO-sponsored global transformation moving to an improved revenue model which increased visibility of revenue and sales alignment data from 30% to 85% Led global team of 20+ SMEs to design enhanced sales & revenue processes and tools enabling more data-driven approach to annual planning, sales operations, forecasting, & workforce planning Designed and rolled out centralised Microstrategy / Tableau global dashboards integrating revenue, profitability, and sales data for 90% of teams and individuals with revenue and sales KPIs
MercerGlobal Program Director, Multinational Client Group, Strategy and Operations
Jul. 2015 - Jun. 2017Greater New York City AreaSuccessfully developed and co-presented business case for new $800M / 300 consultant global business unit to CEO and Executive Committee Led target operating model programme spanning business processes, systems, reporting & organisational structure from definition through full implementation driving 50% client revenue growth across first 2 years Authored 5-year strategy and year 2 update including fully aligned budgets and investments Established and led operational teams, including PMO, offshore client research hub, and data analytics team Facilitated go-to-market and sales operations including client segmentation, white space analyses across 5 lines of business and 40+ markets, and integration of newly acquired technology solution Partnered with the Global Finance Partner to manage monthly P&L forecasts and annual budgets
MercerGlobal Contracting and Negotiations CoE Leader / Commercial Effectiveness
Sep. 2013 - Jul. 2015Greater New York City AreaLed and supported efforts to improve global commercial effectiveness practices and standards across reporting, analysis, global contracting and negotiations Developed Global Contracting Center of Excellence within Marketing and Sales to support negotiations and contracting with 20+ multinational clients Developed and implemented a standard approach and tooling for multinational client management reports Standardised the commercial approach to global rate cards and discounts for multinational clients
MercerPrincipal, Commercial Effectiveness
Nov. 2005 - Oct. 2012Greater Los Angeles AreaManaged multiple aspects of development and implementation of solutions supporting overall global strategies related to global profitability, P&L cost allocation methodologies, client commercial effectiveness, and global pricing and discount negotiations
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